Career Office Supervisor (1053)

BAKERRIPLEY•Houston, TX

54d

About The Position

The Supervisor of Career & Training Services provides day-to-day supervision, coaching, and operational coordination for Professional Career Advisors, Education & Training Specialists, and Case Management Specialists. This role ensures consistent, high-quality delivery of career advising, training plan development, job matching, assessments, and follow-up services. The Supervisor supports staff in meeting performance expectations, maintaining accurate documentation, and providing customercentered workforce services. Managers and supervisors are responsible for guiding their teams to achieve Workforce Solutions’ strategic goals through leadership, accountability, and innovation. They will model these priorities by setting clear expectations, monitoring performance benchmarks, and fostering a culture of collaboration and continuous improvement.

Requirements

Bachelor’s degree in a related field OR equivalent combination of education and work experience.
Three years of experience in career advising, training planning, case management, student services, counseling, or workforce development.
Strong communication, coaching, and analytical skills.
Ability to work effectively with diverse customer populations.
Demonstrated ability to maintain accurate records and ensure quality control.

Nice To Haves

Prior lead, senior, or supervisory experience preferred.
Knowledge of WIOA programs, labor market information, and training provider networks is preferred.

Responsibilities

Provide daily supervision, guidance, and coaching to Career Advisors, Training Specialists, and Case Managers.
Monitor staff workloads, customer caseloads, and service distribution.
Conduct regular case reviews, observations, and quality checks of customer plans, assessments, and monthly follow-up documentation.
Ensure advisors provide accurate labor market information, career exploration, digital resource navigation, and job search coaching
Ensure Training Specialists administer assessments, evaluate education readiness, and maintain current knowledge of provider networks, program costs, schedules, and financial aid resources
Ensure Case Managers perform timely monthly contacts, update customer outcomes, and coordinate wraparound and community referrals as needed
Track team performance against contractual goals such as job placements, training completion, retention, credentials, and MSG.
Provide real-time coaching and corrective action to address gaps in performance or compliance.
Support staff in meeting documentation standards in MIS systems.
Assist in onboarding new employees and delivering ongoing training related to career pathways, advising tools, MIS data entry, labor market use, financial aid literacy, and community resources.
Maintain awareness of policy changes and ensure staff remain aligned with standard operating procedures.