Case Manager Specialist

Dynamic Workforce Solutions•Shawnee, OK

2d•$20 - $21

About The Position

Dynamic Workforce Solutions (DWFS) contracts with state and local entities to provide services that offer the communities we serve reliable workforce development and training solutions that result in talented, well-trained people positioned for tomorrow's jobs. Our innovative approach to delivering services, passion for the work we do and commitment to ongoing quality have defined over three decades of exceptional results. Primary Objectives of Position: The career navigator provides integrated workforce planning services to career center customers. Aids customers in developing, evaluating, and effectively initiating and implementing plans to find employment and/or employment skills. Work involves developing and maintaining contact with customers, and/or service providers for service needs. Helps customers to engage in self-assessment;

Requirements

Basic computer literacy including ability to use the Internet and Microsoft Office products.
Keyboarding skills mandatory.
Ability to work in a team environment.
Excellent interpersonal skills and customer-service orientation.
Strong oral and written communication skills.
Must have valid driver's license and adequate vehicle insurance coverage.

Nice To Haves

Bilingual candidates preferred.

Responsibilities

Interviews customers to assess ongoing service needs, obtain occupational information and explore the full range of employment opportunities and/or training.
Coaches customers to present themselves effectively as candidates and obtain optimal placement in employment or further occupational information.
Provide career advisement including the development of individual employment/placement plans, referrals to jobs, placement in training or education programs, job placement or advancement, and retention services.
Performs visits to customers' homes, training providers' sites, and /or employment sites.
Develops and implements service plans to meet customer needs.
Ensures that service plans are maintained and updated as needed.
Coordinates service provider activities.
Implements prescribed program related procedures and accurate case management.
Provides ongoing case management and serves as a liaison between customers and service providers.
Manages a comprehensive caseload of job seekers (more detail?)
Provides employment services on an ongoing basis.
Provides guidance and other assistance to help the participant retain employment.
Accurately document customer interactions through well-written case notes in automated system.
Ensure that case files meet or exceed programmatic requirement.
Prepare reports as requested.
Address the unique needs and barriers of customers and create and maintain an environment of inclusion for all participants by making customer referrals to appropriate workshops, assessments and internal programs while ensuring equitable access for all individuals regardless of needs or barriers.
This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime.