Career Navigator - Disability Services

Goodwill of the Olympics & Rainier Region•Tacoma, WA

12d•$20 - $22

About The Position

Our vision is that every person has the opportunity to learn, work, and thrive in all aspects of life. To achieve our vision, we are committed to dismantling racism and advancing equity, diversity, and inclusion so we can help people reach their fullest potential through our education, job placement, and career pathway services. We do our work with great gratitude for the community donations, purchases, and partnerships that make our mission possible. Position Summary: The Career Navigator will play a crucial role in providing comprehensive case management services and individualized support to participants in our Disability Services Program. The Career Navigator focuses on empowering participants to achieve their personal and professional goals. This position involves working collaboratively with participants, businesses, community partners, and internal teams to provide support and resources that facilitate positive outcomes. This position will be assigned a case load of responsibility which will be regional throughout Pierce County.

Requirements

Associates degree or 3 years’ experience in case management, social services, or related field will be considered in lieu of degree.
Experience working with people from robust backgrounds and have a general understanding of disability-related needs
Exceptional analytical, judgment, decision-making and communications skills
Superior coaching, leadership and interpersonal skills, including the ability to build understanding and consensus
Ability to read and interpret hard data and metrics. Ability to write creatively and articulately with an emphasis on tact and diplomacy. Ability to speak effectively before groups of customers or employees of the organization.
Ability to calculate figures and amounts such as: addition, subtraction, multiplication, division, percentages, and average. Ability to apply concepts of basic algebra when working on spreadsheets. Ability to create and manage departmental budget.
To perform this job successfully, an individual should have knowledge of Microsoft Office products, specifically Word, Excel, and PowerPoint.
Comprehensive understanding of all aspects of Career Navigator
Washington State Driver’s License required; Reliable transportation and ability to meet the requirements of a Company Approved Driver – including minimum personal vehicle insurance if driving a personal vehicle on Company business and acceptable driving record
Self-motivated; resourceful, creative; high integrity; problem solver; looks to resolve issues; positive can-do approach; and ability to build effective working relationships.

Nice To Haves

Bachelor’s Degree in Social Work, Psychology, Counseling, or a related field preferred

Responsibilities

Complete and maintain all State and County contract training requirements
Maintain communication with potential intakes as they enquire about services.
Conduct thorough assessments of clients' needs, strengths, barriers, and goals.
Collaborate with participants to develop individualized action plans that outline short-term and long-term objectives.
Provide participants with coaching, coordinating and accommodation support services to ensure career progression is provided in line with person-centered service models.
Work closely with other GORR teams to coordinate services and share insights for improving overall program effectiveness.
Build and maintain strong relationships with external service providers, businesses, government agencies, and community organizations.
Facilitate/coordinate group workshops and one-on-one training sessions for participants on topics such as job readiness, financial literacy, communication skills, and personal development.
Compile and submit required reports into internal and/or external data management system.
Participate in program evaluations and contribute to continuous quality improvement efforts.
Attend all program meetings and WFD staff meetings as scheduled.
Assist with employer engagement events such as job fairs and hiring events.
Establishes and maintains positive working relationships with other Goodwill staff, area employers, agencies and service providers in the community as well as family members and caregivers.
Provide case management and retention support to enrolled program participants, and other support as needed to maintain participant motivation and engagement:
Provide ongoing support, guidance, and one-on-one training to participants, monitoring progress toward goals and making necessary adjustments to action plans.
Perform participant job search services and assist clients in resume development, job application completion and prep interviewing skills.
Identify and coordinate work assessments sites for program participants.
Train the participant to ensure optimal opportunity for mastering both hard and soft skills necessary for long-term employment success
Complete intake activities to ascertain needs; determine eligibility, suitability, and orientation; and develop service strategies.
Implement assessments, interpret results, and guide participants using Opportunity Accelerator model, connecting outcomes to targeted careers and educational pathways.
Perform a variety of office and administrative duties including collection of participant data and accurate record keeping, case noting, plan creation, correspondence, report preparation, expense reconciliation, etc., in an accurate and timely manner. Includes any grant activity reports needed.
Participate in staff meetings, trainings, and workshops as required by manager, contractors, grantors and/or as requested to enhance professional development.
Maintain accurate and up-to-date case files, documenting participants interactions, service referrals, and supports provided per any billing/service guidelines as set forth by managers, contractors and/or grant requirements.
Effectively utilize digital files and other records in accordance with program requirements.
Advocate on behalf of participants to ensure access to services, fair treatment, and opportunities.
Offer emotional support and encouragement to participants, assisting them in building self-confidence and resilience.
Provide resource navigation through career planning, development of career maps, and subsequent development plans
Identify and connect participants with appropriate community resources, services, and programs to address their specific needs (e.g., housing, employment, healthcare, education).
Assist participants in accessing government assistance programs, grants, and other financial support options.
Assists the participants in coordinating auxiliary services (i.e. transportation, payee services etc.) in order to enhance success.
Support the development of partnerships and business relationships.
Maintain strong connections with partnered organizations, ensuring ongoing connection with participants on their work sites.
Market programs and opportunities to customers, employers and community partners.
Effectively build partnerships, collaborate, and serve as a program liaison with internal partners, including Goodwill department representatives from Retail, Workforce Development Services, and Human Resources.

Benefits

Medical, Vision, and Dental (M/V/D) insurance coverage for employees.
We provide coverage for you, with a portion of the employee premium paid by Goodwill.
Dependent coverage is available, with the cost being the responsibility of the employee
Accident & Life insurance options to ensure financial protection.
401(k) Retirement Plan
Vacation (1-4 Years: 80 hours annually)
10 paid Holidays annually
8 days prorated sick leave annually
Access to Childcare Benefits through Upwards
Parental leave covered by sick/vacation hours
All employees receive merchandise discounts
We strongly believe in promoting from within, and have multiple avenues for career growth