Refugee Services- SOAR

Camba•East New York, NY

6d•$55,000

About The Position

CAMBA’s Career Navigator/Coach will provide career coaching, training, and comprehensive wraparound services to help single parents access opportunities that enhance their quality of life and strengthen their ability to work and contribute to their community. The project will focus on serving stakeholders in East New York and Brownsville who face challenges in connecting to high-quality career-track training and/or employment.

Requirements

High School diploma and four (4) years of experience in client service or customer service.
Experience is described above.
Strong interpersonal and communication (oral and written) and time management skills.
Excellent organizational skills and attention to detail
Client focused, culturally competent, empathetic, and flexible to the needs of clients and job seekers
Ability to work under pressure and perform multiple tasks with accuracy.
Possess a high degree of initiative.
Maintain a high level of confidentiality.
Excellent meeting facilitation skills, including the ability to effectively present information to a wide variety of audiences.
Ability to build and maintain trust-based relationships with multiple internal and external stakeholders.

Nice To Haves

Four (4) years of experience in case management or career services preferred.

Responsibilities

Be clients’ primary motivator and coordinator of program services
Assist clients in eliminating barriers to employment by making referrals to appropriate services
Develop and maintain employer partnerships to identify job opportunities and match participants with suitable employment
Create and maintain client files
Collect and submit all documentation regarding client and contract outcomes
In collaboration with clients, prepare Individual Employment Plan for each client, identifying employment goal, interim achievement objectives, and services
Understand all aspects of contract requirements and services definitions
Plan and facilitate orientations and assessments
Work with clients to develop realistic educational/employment goals leading to self-sufficiency
Assist clients in maintaining and updating resumes and cover letters; provide additional one-to-one resume building instructions to clients, as needed
Facilitate group instruction with clients using job training program curriculum
Monitor client progress and address negative behavior patterns (e.g., lateness)
Develop strategies with clients regarding how to break through barriers to their goals, and how to advocate for themselves
Recommend and implement strategies to persuade clients to fully participate in their own education/employment placement and retention process
Act as client liaison/client advocate, both within CAMBA and/or with outside organizations, regarding such matters as education, healthcare, housing, immigration issues, legal issues, etc
Provide all required information for weekly/monthly/quarterly/annual reports
Participate in marketing/outreach/assessment activities for various programs
Research and regularly initiate contact with potential employers in the NY Metro area
Review client information and interview clients to evaluate work history, skills, education, training, compensation needs, and other qualifications
Inform client applicants of open positions’ job duties and responsibilities, compensation and any other information made available by the potential employer
Schedule interviews and coordinate between client and hiring manager
Follow-up with clients after interviews to receive feedback on employers and clients' next steps
Create narrative case notes on participant/applicant progress at each point of contact

Benefits

CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.

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