Career Coordinator

State of Oklahoma•Ardmore, OK

1d•Onsite

About The Position

The Career Coordinator position is a full-time, non-exempt role with an annual salary of $40,948.00 ($19.69 hourly). The primary working hours are Monday-Friday, 8:00 AM - 5:00 PM, located in Ardmore, OK. This role involves managing and promoting career assessment and vocational counseling, evaluating applicant qualifications for employment, job skills, placement, training, and referrals under a case management system. The coordinator ensures optimal delivery of multiple employment services, prioritizing special-needs clients, and accurately recording information in EmployOklahoma. Key responsibilities include establishing claims for Unemployment Insurance benefits, interpreting multi-state UI laws, analyzing claims, and fact-finding. The role requires professional communication with various stakeholders, preparing reports, and providing excellent customer service at the local American Job Center, adhering to Department of Labor's state and federal regulations, with priority service to veterans and other special-needs applicants. The coordinator also assists with resource room duties, UI eligibility, filing UI claims, and general receptionist duties, participating in team meetings and required training. On-site attendance is essential for direct interaction with staff, clients, and office resources.

Requirements

5 years of experience in employment services, career or vocational guidance and counseling, personnel, recruitment, training, customer services or social services related work; or an equivalent combination of education and experience substituting thirty semester hours from an accredited college or university for 3 years of the required work experience.
Knowledge of spelling, punctuation, and business English.
Knowledge of business mathematics.
Knowledge of modern office methods and procedures.
Knowledge of employment practices and problems.
Knowledge of current economic and social trends, programs and problems.
Knowledge of community and social service providers.
Knowledge of the principles of interviewing.
Knowledge of social assistance requirements.
Knowledge of the U.S. Department of Labor one-stop workforce initiative as it pertains to the collaboration of numerous partners providing employment supportive core services to enhance Oklahoma’s workforce.
Knowledge of laws, rules, policies and regulations of public employment service, unemployment compensation, job training, and social services programs.
Knowledge of occupations and industries.
Knowledge of basic psychology and human relations.
Excellent verbal and written communication skills.
Ability to maintain effective working relationships with others.
Ability to work with a high degree of independence.
Ability to deal effectively and courteously with people.
Ability to multi-task.
Ability to exercise good judgment in evaluating eligibility requirements.
Ability to exercise good management in evaluating case management situations.
Ability to make decisions.
Ability to anticipate, identify and resolve problems.
Ability to handle confidential work.
Ability to evaluate situations and choose an appropriate course of action in accordance with appropriate law and agency policy.
Ability to present ideas and facts effectively and accurately.
Ability to interpret applicable state and federal laws and regulations especially pertaining to veterans programs, social services, employment and training activities.
Ability to follow oral or written instructions.
Capable of proficiently using the OESC’s standard software (Microsoft Office - Word, Outlook, Excel, Access, and Teams), and the Internet.
Proficiency to learn other software as needed.
Capable of lifting, carrying, and moving objects of up to 25 pounds.

Responsibilities

Manage & promotes career assessment/vocational counseling via applicant interview & qualification evaluation to determine needs for employment, job skills, placement, training, referral, etc. under a case management system ensuring the optimal delivery of the multiple employment services provided at the center within the business hours of operation focused on priority services to special-needs clients and ensuring required information is obtained and recorded into EmployOklahoma.
Utilize EmployOklahoma for registering customers for employment, unemployment services and additional education and training services.
Establishes claims for Unemployment Insurance benefits, which may include providing an interpretation of & conformity to the benefit provisions of multi-state unemployment insurance laws to claimants and employers, analyzing claims for accurate and complete information, fact-finding, and maintaining Unemployment Insurance files focused on priority service to all categories of special-needs clients.
Communicates with management, employers, applicants, claimants, and coworkers, concerning job orders, referrals, job developments, and unemployment insurance benefits in a timely fashion; prepares clear, concise oral or written reports as needed.
Professionally manage career assessment, vocational counseling, job placement, employment services and other social services offered at the local American Job Center in conformity to the Department of Labor’s state and federal applicable laws and regulations with priority service to veterans and other special-needs applicants.
Utilize excellent customer-service skills to ensure optimal results for the many activities required of the workforce center staff keeping the office appearance and atmosphere conducive to friendly customer service.
Provide resource room assistance with unemployment insurance (UI) eligibility, filing UI claims, training on UI functions and UI compensation services in a professional and friendly manner under a case management system.
Assist with the workforce center’s receptionist duties as assigned.
Participate in team meetings in the workforce center.
Participate in staff-required training and cross training in order to provide professional, timely and additional assistance with the workforce center duty requirements.
Utilize office machinery in accordance with safety / security protocols.
On-site attendance is an essential function of the position, as the role requires direct interaction with staff, clients, and on-site office resources.