Career Coach - Compton, CA

KRA Corporation•Compton, CA

19d

About The Position

While delivering innovative solutions, exceptional service and trusted results, the Career Coach manages a caseload of assigned Workforce Innovation and Opportunity Customers (WIOA) customers with sensitivity to individual needs ensuring customers receive expert coaching and support necessary to reach their employment goals.

Requirements

Superior communication skills – oral and written.
Strong interpersonal and staff management skills.
Strong management, customer service and organizational skills.
Ability to professionally adjust to unforeseen circumstances or programmatic changes.
Ability to cultivate and manage high quality stakeholder relationships and demonstrated ability to work with a diverse workforce.
Ability to function ata high levelof discretion and confidentiality.
Must be a self-starter and committed to completing tasks timely.
Strong presentation skills Must be resourceful and able to work independently as well as in a team setting.
Ability to meet and/or exceed set goals and objectives.
Strong interpersonal, project and time management, customer service, organizational and communication skills, both oral and written required.
The ability to work in the field 30% of the time.
Bachelor’s degree from an accredited college or university. The degree requirement may be substituted for eight (8) years of professional work experience.
A minimum oftwo (2)years of experience combining elements of training,counseling,and/or case management.
Possess substantial career coaching and case management experience required.
Personal computer literacy required, including effective use of the Internet, e-mail, video conferencing (Zoom, Teams) and Microsoft Office (Word, Excel, PowerPoint, and Outlook). Ability to learn and efficiently utilize various case management software programs. Ability to meet and/or exceed set goals and objectives. Excellent interpersonal, project and time management, customer service, organizational and communication skills, both oral and written required.

Nice To Haves

Bilingual Spanish preferred.

Responsibilities

Provide career counseling and intensive case management services to WIOA customers;
Complete intake and eligibility determination for WIOA Adults and Dislocated Workers. Assess jobseekers’ employment and training needs and abilities through interviewing, testing and other methods;
Demonstratea high levelof customer service to all job seekers whiledeliveringcase management services.
Enter data into and otherwise use and process clients through the participant information system asrequired, and any other database;
Guide jobseekers through the preparation of individual employment plans (IEP) based on their specific career and educational goals;
Counsel customers on the local labor market, available job opportunities, training programs and other services provided by partners. Refer individuals to appropriate services and follow up on those activities;
Conduct orientation sessions, workshops, job clubs and other group presentations;
Follow all policies, procedures and regulations related to eligibility documentation; ensure that case files have originals and/or copies of eligibility documentation;
Maintain accurate individual case files for each registered customer assuring that each file contains all required eligibility documents and meets compliance requirements with all policies and procedures;
Administer reading and mathematics appraisals to each customer enrolled in WIOA Services todeterminereading,math,and language competencies. Administer various career interest inventories and aptitude assessments to registered customers todetermineoccupational interests and career paths;
Develop a comprehensive Individual Employment Plan (IEP) for all customers. Provide referral and tracking of eligible customers into programs provided on-site and/orlocatedin the communityin accordance withestablishedMOU’s;
Provide twelve (12) month post-exit follow-up services for all registered WIOA customers to include retention and supportive services. Verification and recording of enrollment inpost-secondaryeducation or training and credential attainment throughout the follow-up period arerequired;
Meet and/or exceed program benchmarks, completing all required reports.
Other duties as assigned.