Career Coach

VOA Mid-States•Corbin, KY

17h

About The Position

Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education. When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA! We offer a comprehensive benefits package to employees who meet eligibility requirements. Under direction works in assigned communities to identify and engage target populations of the grant (assists individuals recovering from a substance use disorder to end their crisis by seeking and obtaining employment) to encourage and direct their participation in the RRP Program. Driver’s license and satisfactory driving record. Must have own car for transportation Travel 80% of time to program service area, with travel reimbursement

Requirements

This position requires a high school diploma.
Two years’ customer service experience required.
Knowledge of problems associated with target population preferred.
Skills in oral and written communication.
Knowledge of problems associated with target population preferred
Ability to effectively communicate with target population.
Ability to exercise tact, diplomacy, judgment, discretion and honesty.
Must learn and apply agency and program policies and procedures.
The ability to work independently and solve problems creatively.
Superior written and oral communication skills.
Appropriate and professional telephone communication skills.
Ability and desire to maintain confidentiality of all persons requesting assistance, the services requested, and the outcome of his/her request.
Computer skills, including the capacity to use Microsoft Office, Microsoft Excel and other programs to manage a high volume of detailed information and responsibilities.
Demonstrate initiative and strive to continually improve process and relationships.
Excellent time-management skills, including demonstrated ability to manage multiple projects and set priorities to meet deadlines.
The aptitude to develop and maintain a deep understanding of the eligibility criteria and policies related to various federal and local public benefit programs.
Ability to remain non-judgmental, empathetic, and respectful of the individuals in recovery we serve.
Driver’s license and satisfactory driving record.
Must have own car for transportation

Responsibilities

Works in grant coverage area and surrounding counties to identify target population of the grant. Underemployed and unemployed individuals.
Establishes credibility with target population using a variety of communication and trust building techniques.
Assesses and refers target population to social/vocational/educational services agencies and area employers.
Screens, refers, and enrolls individuals in recovery into the WRP program.
Recruiting employers to serve as transformational employment sites
Recruiting educational providers to serve as partners
Understand employer’s needs by learning about the business they perform and what they look for in an employee.
Assessing clients for compatible employment opportunities.
Ensures compliance with grant requirements.
Ensures Volunteers of America’s positive public image when working with social service agencies, local businesses, community partners, etc.
Familiar with other Volunteers of America programs and services.
To model agency core values of integrity, compassion, diversity, commitment and justice to all internal and external contacts.
Understand the barriers that clients in rural areas face and how to best serve clients in these areas.
Refer clients who do not qualify for the WRP program to other mainstream services for assistance, or to other employment/training in their service area when they do not meet eligibility.
Participate in outreach activities.
Maintain bi-weekly meetings with clients and employers to ensure all needs are being met.
Conducting rapid job searches to assist clients in attaining employment.
Demonstrate ability to relate to individuals and their family in a culturally appropriate manner.
Documenting case management activities in the required time frame and format.
Participate in all appropriate staff, supervision, case consultation, and training meetings.
Identifies systemic barriers and communicates with organizational leadership about these barriers to work collaboratively to find viable solutions.
Assumes other duties as assigned by the WRP Program Manager and Director of VOA Work.
Performance quality improvement (PQI) duties as assigned by supervision & PQI committee