Career Coach – RAISE Program

JVS Boston•Boston, MA

6d•Hybrid

About The Position

JVS is a non-profit, non-sectarian agency. Our mission is to empower individuals from diverse communities to find employment and build careers, and to partner with employers to hire, develop and retain productive workforces. JVS provides a broad range of services including adult education, skills training, job readiness training, job placement and support, and access to post-secondary education. JVS assists employers in their search for well-qualified job applicants and their initiatives to upgrade the skills of their incumbent workforce. POSITION SUMMARY: The Career Coach is responsible for providing high quality career counseling to immigrants and refugees to connect them to jobs, training, and/or education leading to skills upgrades and career advancement. The Career Coach will support clients with identifying a career path, creating a plan to work towards that career goal, and taking needed steps to advance their careers. The Career coach will also develop strong job leads, and initiate and sustain collaborative partnerships with a variety of internal programs and community organizations to support clients’ employment, education, and/or training placement and goal attainment. Having strong knowledge about issues related to individuals with employment barriers and experience working with people from diverse backgrounds is necessary for this role. Program participants include immigrants and refugees seeking to advance their careers through higher quality employment (new/better jobs), ESOL instruction, education, and/or training. Bilingual or additional language proficiency preferred, particularly in Spanish, Haitian Creole, Arabic, or French.

Requirements

Associate Degree in Human Services, Business Administration or related field required
1-3 years of experience in workforce development, coaching, or related field preferred
1-3 years of experience working with individuals with barriers to employment strongly desired.
Familiarity with career ladders, professional advancement, and training and educational resources preferred
Knowledge of refugee and immigrant services, community resources and web-based resources preferred
Bilingual or additional language proficiency in Arabic, French, Haitian Creole, or Spanish preferred
Strong Microsoft Office Suite / Microsoft 365 skills required
Ability to work one to four evening shifts per month preferred.

Responsibilities

Provide goal-based career coaching to caseload of clients
Enroll and intake clients via outreach, including referrals of clients who have recently completed an entry-level program at JVS.
Assist clients in initial goal setting, career planning, and training, leading to new or better jobs and/or enrollment in training and education programs, and/or recertification for career advancement.
Assist clients in individual, group, and classroom settings in job search-related activities; provides job readiness and vocational training as needed.
Escort clients to job interviews and facilitate interview and hiring process, as needed
Actively develop new and maintain strong connections with community education and training partners, as well as employers as needed to support client and program goals.
Provide post-placement services including follow-up with clients and training /education partner or employer
Establish, track and meet program goals (enrollments, placements, retention, job quality, etc.)
Support and promote the mission and philosophy of JVS both internally and outside the agency
Establish and maintain relationships with key stakeholders (e.g. clients/participants, employers, partner organizations, funders, interns, etc.)
Connect with programs across the agency to refer interested clients to relevant training and education programs at JVS
For clients enrolled through internal referrals, work collaboratively with the clients’ prior career coach during the transfer process
Work as part of a team, sharing training/education/job leads and collaborating on workshops, group-based services, and any other tasks as needed.
Attend and actively participate in staff meetings and team-based projects
Assist fellow team members when needed
Maintain accurate, up-to-date information in Salesforce and all databases (i.e. Excel)
Organize and maintain files and records in SharePoint
Communicate regularly with Supervisor to ensure smooth delivery of services
Contribute to summary reports for employers, funders, JVS leadership and other stakeholders
Perform other duties as assigned or requested
Maintain accurate, up-to-date information in Salesforce and all databases (i.e. Excel)
Organize and maintain files and records in SharePoint
Communicate regularly with Supervisor to ensure smooth delivery of services
Contribute to summary reports for employers, funders, JVS leadership and other stakeholders
Perform other duties as assigned or requested