Career Coach

Goodwill of Southern Nevada•Winchester, NV

3d•$19 - $20•Onsite

About The Position

The Career Coach I serves as the initial point of contact for participants in career center programs. This role is primarily responsible for delivering exceptional customer service, triaging participants, orienting them to available services, and providing administrative support for “basic plus” services. These services may include facilitating center usage, managing online service requests, coordinating workshop sign-ups, and assisting with pre-employment services such as letters of intent to hire. Additionally, Career Coach I provides frontline employment placement support for job seekers and acts as the primary backup for the Program Support Specialist role.

Requirements

Must exhibit a high level of integrity and business ethics.
Requires a high level of adaptability, flexibility, and customer service skills.
Ability to pass a pre-employment background check
Minimum of 2 years of demonstrated experience in customer service
Excellent cross-cultural communication skills and ability/willingness to work with economically and culturally diverse clientele required.
Ability to work independently and in a team with ability to work well in a fast-paced environment.
Excellent time management skills and ability to work under pressure
Attention to detail and outstanding follow-up skills required.
Familiarity with Las Vegas valley labor market, business community, human services, and a working knowledge of barrier-related issues
Excellent oral and written presentation skills
Solid computer skills, working knowledge of Microsoft Office suite, Email, and Internet

Nice To Haves

Prefer a dynamic enthusiastic person with excellent interpersonal and communication skills, patience, and diplomacy.
Minimum of 2 years of demonstrated experience in employment or career coaching, job development and placement
Experience working with individuals who have barriers to employment from various socio-economic, professional, and ethnic backgrounds preferred. Specific population experience including low income, justice/system involved, homeless/unsheltered individuals, domestic violence survivors, veterans, basic skills deficiency, and those with multiple barriers a plus.
Bilingual (English and Spanish) a plus.

Responsibilities

Communicates the availability of services to all career center customers, including the process of obtaining pre-employment barrier removal services from Goodwill.
Handles external communication with local employers, including employment offer verifications and potential partnership triage through phone, email, etc.
Collects data regarding eligibility, demographics, status of employment and pay rates. Creates, updates, and maintains records and participant files (both hard-copy and digital file) according to management guidelines.
Establishes and maintains contact with participants through written correspondence or by telephone to better ensure positive outcomes and successful program completion.
Assists with Program Support Specialist duties and front desk operations when necessary.
Represents Goodwill at Job Fairs and other special events. Participates and contributes in departmental and agency meetings.
Conducts pre-enrollment screening for potential intensive case management participants and makes referrals to the appropriate Career Coach for consideration for enrollment.
Meets all applicable goals and KPIs established by department leadership.
Maintains office equipment and conducts initial troubleshooting before escalating to IT and management.
Assists in the daily maintenance, cleanliness, and sanitation of the public access areas of the career center. Ensures proper inventory of office supplies.
Performs excellent customer services for participants utilizing the career center and computer lab.
Gathers and shares information about the local job market.
Assists job seekers with completing paper and online job applications.
Develops job leads and refers job seekers to local employers.
Helps job seekers obtain pre-employment documents (i.e., Sheriff’s cards, Health cards).
Follows up with job seekers to determine their employment status. Follows up with employers concerning referrals to determine placements.
Handles internal communication with the manager, Career Centers, and Quality Assurance as appropriate.
Documents program participation and inputs it into Salesforce (CRM) for accountability.
Ensures participants complete required paperwork (intake, LOI intake, Personal Information Forms, etc.) and uploads into CRM for accountability.
Manages program funds assigned through data entry into CRM.
Orders and maintains proper equipment and supplies needed for service delivery.
Requests replenishment of supportive service vouchers, bus passes, and gas cards for distribution to participants located at assigned location.
Assists in any other projects or tasks as determined by management.