Career Center Lead

C2 GPS Rural Capital Area•Bastrop, TX

About The Position

JOB SUMMARY: The Career Center Lead (CCL) supports daily operations and provides workforce services to the customers. The CCL is a critical role in operations and provides technical assistance and support to workforce staff. ESSENTIAL FUNCTIONS · Performs essential workforce services and functions to assist individuals participating in workforce programs. To include collecting, analyzing, researching and determining program requirements and customer eligibility. · Observes, receives and obtains relevant customer information for data entry and prepares customer files. · Provides information to co-workers, supervisors and other staff members to identify workforce programs and services for customers. · Performs other related duties as assigned. COMPANY OVERVIEW: C2 Global Professional Services (C2 GPS) is an industry leader providing innovative workforce and career services to Texans, Floridians, and the youth population of Southern Nevada. C2 GPS has a reputation for outstanding customer service, building relationships in our local communities, and providing career services to enable job seekers to find meaningful work and grow their careers. Our company values of Respect, Communication, Customer Engagement, and Ingenuity are embedded in every facet of how we work to deliver a standard of excellence that is unmatched by our competitors. Fueled by unprecedented growth, currently, our service delivery model spans several counties in Texas, Florida, and Southern Nevada. C2 GPS’ guiding principle is that to successfully navigate workforce development solutions; our employees must be passionate about providing superior customer service to all our customers and support the communities where we live and work. Come and surround yourself with talented and professional individuals who have also taken the next step of making a difference in someone’s life. You would not only have a great and dedicated team to work with, but you would also be eligible to take advantage of a competitive benefits plan which includes: Health Insurance Wellness Reimbursement Generous Paid Time Off Paid Parental Leave 401(K) with 100% Employer Match of up to 6% of individual contributions Dental Vision Life Insurance Short and Long Term Disability Pet Insurance Equal Opportunity Employer: minority/female/disability/veteran JOB CODE: RCAP- 8810N4

Requirements

Knowledge of workforce development, economic development, business intelligence and trends, and project management.
Knowledge of effective management techniques and practices to include planning, strategy development and implementation, assessment of outcomes and accountability.
Knowledge of word processing, spreadsheet, technology, and computer skills.
Exceptional customer service and interpersonal skills.
Can effectively handle or resolve challenging situations and difficult customers. Is sensitive to customer needs and feelings and demonstrates concern for others.
Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented. Able to multi-task and learn different systems/platforms, and diverse programs and services offered to customers.
Excellent verbal and written communication skills.
Ability to understand and interpret federal and state program eligibility guidelines and requirement, and to consistently apply policies and procedures.
Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.
Ability to develop strategies and solutions.
High School Diploma or GED required.
Valid driver’s license and proof of insurance with good driving record.
Ability to relocate within the service delivery area.

Nice To Haves

Associates or Undergraduate degree in a relevant field of study and (2) years of relevant experience preferred.
Additional relevant experience may be considered in lieu of required education.
Bilingual in English and Spanish strongly preferred.

Responsibilities

Performs essential workforce services and functions to assist individuals participating in workforce programs.
Collecting, analyzing, researching and determining program requirements and customer eligibility.
Observes, receives and obtains relevant customer information for data entry and prepares customer files.
Provides information to co-workers, supervisors and other staff members to identify workforce programs and services for customers.
Performs other related duties as assigned.