Career Center Assistant

SAN DIEGO WORKFORCE PARTNERSHIP INC•Oceanside, CA

13h•$25 - $31

About The Position

The San Diego Workforce Partnership is the leader for innovative workforce solutions in San Diego County. We fund and deliver job training programs that enable all job seekers to develop the skills and knowledge needed for in-demand careers. Our vision is that every business in our region has access to a skilled workforce, and every job seeker has access to meaningful employment. We seek to earn trust and inspire growth in every action we take. Position Summary Reporting to the Career Center Manager, the Career Center Assistant will serve as the concierge and the first point of contact with job seekers requesting in-person services at assigned Career Centers. The Career Center Assistant provides walk-in clients with empathetic and well-informed workforce development services. The Career Center Assistant will interact with the public, coordinate with internal staff, co-located partners, and community partners to serve mutual participants, ensuring effective front desk management, resource and computer lab coordination, event coordination, and client services.

Requirements

High School Diploma or equivalent.
Two to four years (2-4) receptionist or administrative assistant experience.
Excellent communication with advanced interpersonal skills is desired.
Strong organizational skills with the ability to manage multiple tasks simultaneously.
Previous work in Salesforce, Zendesk, CalJOBS, or similar public funded CRM systems.
Bilingual English/ Spanish
Computer proficiency, particularly with the Microsoft Office suite, including Outlook, Word, Excel and PowerPoint.

Nice To Haves

Bachelor’s degree in related field.
One to two years (1-2) workforce development experience.
Knowledge of WIOA, workforce development related programs, Employment Development Department (EDD), Department of Rehabilitation, and CalWorks/CalFresh services.
Certification(s) in conflict management, motivational interviewing, trauma-informed care and/or social-emotional learning.
An empathetic, person-centered approach.

Responsibilities

Responsible for front desk & reception, including welcoming, greeting and supporting all clients, staff, and guests at the assigned Career Center.
Respond to client inquiries related to SDWP’s programs and services, co-located partners’ programs, and other resources available at the Center.
Maintain a current, well-organized, and welcoming reception area, including lobby, front desk, resource room & computer lab, and other service areas at the Center.
Support career center operations, including center open/closing, as needed, to ensure appropriate services are provided.
Support Career Center Manager and SDWP team members, including submission and follow-up of center-related facilities requests, and address safety concerns to Center leadership.
Coordinate and support Center staff in events and meetings, including planning, scheduling, resources, communication, and directing client traffic, while representing the organization's mission and vision.
Collaborate with internal SDWP teams, and co-located partners, refer clients for program assessments, and services across the Career Center.
Coordinate with CS Leadership team and network partners, to ensure the front desk & reception area and resource room are appropriately staffed to provide a best-in-class service to clients.
Enter and maintain basic CRM data entry for client and guest record keeping, including event and workshop attendance.
Perform other related duties as assigned.