Career Advisor I

Southern New Hampshire University

3d • Remote

About The Position

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide. Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you. Make an impact — from near or far At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming. We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states. The opportunity The Career Advisor supports students and alumni through career exploration, professional development, and job search strategies in an evolving workforce landscape. You will support a diverse, online population through their unique professional journeys, embodying our belief that each learner is unique and can be successful. Working in a distributed, technology-enabled environment, you will collaborate with career services and student experience team members to contribute to the success of learners and these programs. You will report directly to our Career Advising Team Lead. This is a remote position. #LI-Remote.

Requirements

• Bachelor's degree and 1+ years of experience in career advising, counseling, human resources, or recruiting.
• Experience with computer applications – must demonstrate proficiency in Word, Excel (can maintain complex spreadsheets) and databases.
• Experience with professional social media platforms (updating LinkedIn profiles).
• Experience working with special employment needs for a variety of populations.

Responsibilities

• You will uphold SNHU's Mission, Vision, Core Values and Core Skills in all interactions
• You will adhere to policies within University Catalog and Employee Handbook
• You will help us build meaningful relationships with learners from diverse backgrounds, meeting them wherever they are in their career development journey
• You will provide substantial phone-based career advising through response to incoming calls and conducting scheduled phone appointments
• You will help us deliver personalized, timely career coaching that balances immediate needs with future-focused professional development
• You will help us guide learners in exploring strengths and interests to align with degree programs and career goals
• You will provide strategic guidance on professional documents, interview preparation, networking, and salary negotiation
• You will support learners with empathy and patience to meet them where they are in the professional process
• You will work across university departments to create holistic support systems for learners
• You will document interactions thoroughly to ensure consistent support across the department
• You will develop expertise in specific industries while maintaining versatility across different career fields
• You will use performance metrics and feedback to refine your approach to improve learner experience and success.
• You will adapt to evolving career technologies and workforce trends to keep guidance relevant
• You will conduct independent research to provide students with current career advice and industry insights
• You will balance scheduled appointments, responsive support, and proactive outreach
• You will use technology (Microsoft Teams, Outlook, Salesforce/CRM) to support remote work (while maintaining FERPA compliance)
• You will work a set schedule including one evening per week with opportunities for flexible scheduling options

Benefits

• High-quality, low-deductible medical insurance
• Low to no-cost dental and vision plans
• 5 weeks of paid time off (plus almost a dozen paid holidays)
• Employer-funded retirement
• Free tuition program
• Parental leave
• Mental health and wellbeing resources

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level