Care Triage Nurse

VitalCaring Group•Dallas, TX

About The Position

As a Care Triage Nurse at VitalCaring, you’ll deliver one-on-one care that helps patients heal at home, regain independence, and reach their goals. You’ll shape the patient experience while enjoying meaningful connections and a flexible schedule that supports your life beyond work. Join VitalCaring – Where Your Passion Changes Lives! Are you looking for a career where compassion meets purpose? At VitalCaring, we’re more than a home health and hospice provider—we’re a family that supports, inspires, and uplifts both our patients and our team members. Who We Are Founded in 2021, VitalCaring has grown into a leading provider of home health and hospice services, with over 65 locations across the country. We are committed to fostering a culture of support, growth, and excellence for our team that is the backbone of how we ensure we deliver exceptional patient care. Why Choose VitalCaring? Work That Fits Your Life – Discover the ideal balance of purpose and flexibility. As a full-time salaried clinician, you’ll enjoy the stability of a consistent role with the freedom to manage personal commitments throughout your day. Our field team thrives in an environment that empowers them to make a real impact—while still having the time and space to prioritize what matters most at home. With a generous 6 weeks of paid time off each year, you’ll have the opportunity to recharge, reconnect, and return ready to do your best work. Make a Meaningful Impact – Help patients and families navigate their healthcare journey with compassion and dignity. Thrive in a Supportive Team – Work with a team who genuinely care and invest in your success. Grow Your Career – Take advantage of advanced training, mentorship, and career development opportunities. Competitive Pay & Benefits – Receive a rewarding compensation package that recognizes your dedication and expertise. Our benefits are designed to empower you with the resources, flexibility, and security needed to thrive both professionally and personally. Health & Wellness Medical, Dental & Vision Pharmacy Benefits Virtual & Mental Health Support Flexible Spending Accounts (FSAs) & Health Savings Account (HSA) Supplemental Health & Life Insurance Financial & Legal 401(k) with Company Match Employee Referral Program Prepaid Legal Plans Identity Theft Protection Work-Life Balance & Perks Paid Time Off Pet Insurance Tuition & Continuing Education Reimbursement

Requirements

Graduate of an accredited school of nursing with a current Compact RN License
Managerial Experience
Current license in state of practice and CPR certification
Minimum of 3 years of experience as a home health nurse
Excellent verbal and written communication skills and critical thinking skills
Proficient in HCHB, Microsoft Office products (Teams, Outlook, Excel, Word)

Nice To Haves

Bachelor’s degree, preferred

Responsibilities

Promotes the agency philosophy and mission by presenting a positive image to patients and families.
Demonstrates professional qualities as evidenced by being dependable, punctual, and maintaining a positive attitude, showing enthusiasm, and striving for excellence.
Understands and uses various forms of communication which may include phone system, software, reports, tools, and metrics.
Provides effective communication to patients and families, team members, and other healthcare professionals.
Triage patient care needs over the phone, providing medical advice, and coordinating with healthcare providers to address urgent concerns.
Uses motivational interviewing and active listening skills to understand patient needs and effectively communicate to identify/resolve issues.
Takes detailed notes and enters them into the patient’s electronic medical record.
Follows up with patients as required to ensure their needs have been met.
Maintains confidential medical records for each patient in accordance with HIPAA guidelines.
Stays up to date on company policies and procedures.
Communicate with external call center to ensure all patient care needs are met.
Managing incoming referrals from time of receipt to admission to ensure timely initiation of care. Frequent login and access to e-referral portals to ensure timely review and acceptance of referrals.
Receive and act on emergent care and inpatient facility alerts via the ADT platform to ensure timely care coordination with branch, physician, and patient
Implement strategies to prevent hospital re-admissions, including patient education, follow up telephonic touchpoints, and care coordination.
Collaborate with clinicians to manage all patient scheduling needs
Communicate summary of afterhours/holiday activity with appropriate branch leaders
Participate in regular training and continuing education to stay current with best practices in home health care.
Ensure appropriate communication at the onset of on call shift and effective handoff at the end of on call shift.
Ensure that all required portal systems are frequently accessed with current login credentials.
Performs all other duties as assigned.