Care Transition Coordinator

BrightSpring Health Services•Van Buren, AR

About The Position

The Care Transition Coordinator (CTC) plays a pivotal role in facilitating seamless transitions for patients from healthcare facilities to home health or hospice care. This position is responsible for evaluating patient eligibility, coordinating care plans, and ensuring all services—including ancillary needs such as DME and infusion—are arranged in alignment with agency protocols and patient needs. The CTC serves as a liaison between the agency, referral sources, and healthcare providers, ensuring timely communication, documentation, and patient education. By executing strategic outreach plans and managing sales-related administrative functions, the CTC supports market growth, maintains compliance with financial stewardship, and enhances patient satisfaction through personalized, informed care transitions. Adoration Home Health and Hospice, an affiliate of BrightSpring Health Services, provides quality and compassionate services in the comfort of home, providing support for patients, families, and caregivers in their time of need. Adoration was formed to fill the need for a loving, community-focused, caring organization. We empower patients to live with dignity, find a sense of fulfillment, and celebrate with their families a life well-lived. Our employees and caregivers are proud to be a part of the Adoration team and the mission of our company. For more information, please visit www.adorationhealth.com . Adoration Home Health / BrightSpring Health Services, an affiliated company who employs those individuals working for Adoration Home Health recently acquired certain A medisys home health and hospice operations and is recruiting candidates for open positions within those operations. The successful candidate will initially be employed by Amedisys until January 1, 2026 at the latest. During this period, Amedisys will perform all administra ti ve onboarding activities and offer benefits coverage under Amedisys employee benefit plans. On or before January 1, 2026, the successful candidate’s employment will be transferred to Adoration Home Health / BrightSpring Health Services, an affiliated company who employs those individuals working for Adoration Home Health . At all times , Adoration Home Health / BrightSpring Health Services, an affiliated company who employs those individuals working for Adoration Home Health will make all hiring decisions regarding and will supervise and direct the work of the successful candidate.

Requirements

Minimum of one (1) year of experience in home health or hospital-based case management.
Current and active licensure in the state of practice as a Registered Nurse (RN), Licensed Practical Nurse (LPN), Social Worker (SW), or Physical Therapist (PT) is required.
Must possess a valid driver’s license, reliable transportation, and current auto insurance.
Demonstrated understanding of home health eligibility criteria and Medicare/insurance coverage guidelines is required.

Nice To Haves

One (1) to three (3) years of experience in medical marketing or healthcare business development.
Respiratory Therapist (RT) certification and/or completion of a technical clinical program demonstrating strong clinical knowledge is preferred.

Responsibilities

Achieve monthly personal production goals and Medicare-certified (MC) admission targets for assigned locations.
Manage sales and marketing expenses to ensure financial stewardship and return on investment.
Implement weekly, monthly, and quarterly strategies to increase market share within assigned facilities.
Evaluate patients and physician orders for home care eligibility in accordance with Right of Choice guidelines.
Conduct face-to-face patient transitions to provide agency education and identify the primary care physician responsible for the plan of care.
Present identified patient needs to the Executive Director to obtain branch approval and acceptance.
Complete Care Transition Coordinator (CTC) encounter documentation in Home Care Home Base.
Upon patient acceptance, coordinate transfer orders and ancillary services (e.g., DME, infusion).
Educate patients on home care or hospice orders and related services received from the referral source.
Ensure all patient needs identified by the referral source are documented and addressed by the agency upon acceptance.
Collaborate with the Executive Director and Clinical Director to promote growth by aligning team efforts with the needs and expectations of referral sources and patients.
Perform sales administration duties including BOA expense entry, adherence to BOA policies and procedures, payroll timesheet submission, participation in weekly 3LS meetings, submission of PTO requests, and attendance at required sales calls and company-provided in-services.
Maintain timely communication via phone and email.
Educate patients on the importance of post-discharge physician appointments, obtaining necessary prescriptions prior to discharge, and understanding medication regimens, pharmacy use, and delivery methods.
Act as liaison between the agency and healthcare providers for newly referred patients and existing patients transferred to hospitals from home health services.
Notify discharge planning of active patients transferred from home health to a facility.
Coordinate resumption of care with patients prior to discharge when applicable orders are obtained.
Provide follow-up feedback to the case management team on readmission status and non-admitdecisions based on agency-provided information.
Maintain patient confidentiality in accordance with applicable laws and agency policies.
Demonstrate knowledge of agency services, competitive advantages, specialty programs, and Medicare guidelines. Educate medical professionals using appropriate tools and literature.