Care Transition Coordinator

Pyramid Healthcare•Dallas, PA

3h•$16 - $17

About The Position

Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities. Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being. Summary: The Care Transition Coordinator / Patient Transportation Specialist facilitates smooth transitions for clients from healthcare facilities to their homes. This role involves managing discharge processes, ensuring safety during transportation, and providing follow-up support. You will collaborate with interdisciplinary teams, maintain accurate documentation, and utilize company-issued tools to ensure compliance and optimize client care. This role requires strong communication skills, confidentiality, and a commitment to safety and client well-being.

Requirements

High school diploma or equivalent; additional education or certifications in healthcare or case coordination preferred.
Experience in healthcare, behavioral health, or case management preferred.
Valid driver’s license and clean driving record for use of company vehicles.
Current CPR, AED, and First Aid - must be obtained as soon as possible.
Excellent oral and written communication and interpersonal skills.
Sound clinical judgment and excellent clinical skills.
Ability to problem-solve by gathering and analyzing information.
Ability to handle a crisis or potential risk situation and react appropriately.
Working knowledge of federal and state standards as well as regulating body and compliance standards.
Comfortable working independently and as part of a team.
Strong interpersonal skills and the ability to communicate effectively with clients, families, and colleagues.
Ability to handle multiple tasks, remain organized, and manage a dynamic schedule.

Nice To Haves

additional education or certifications in healthcare or case coordination preferred.
Experience in healthcare, behavioral health, or case management preferred.

Responsibilities

Assist clients with gathering personal belongings and ensure all necessary paperwork is completed and signed before discharge.
Guide clients through the discharge process and provide them with necessary information for their continued care.
Safely transport clients from the healthcare facility to their home using company vehicles equipped with cameras and mobile phones with Mediroutes.
Ensure clients' safety and comfort during the transport process, following all protocols and safety guidelines.
Perform follow-up calls with clients to ensure they have settled into their home environment and address any immediate needs or concerns.
Work closely with Behavioral Health Technicians (BHT), case coordinators, and transportation teams to ensure seamless transitions for each client.
Communicate effectively with the interdisciplinary team to update and coordinate on each client's progress and needs.
Maintain accurate and timely documentation of client transitions, including transportation logs, appointment confirmations, and follow-up calls.
Ensure all required forms are completed and submitted in compliance with company and healthcare regulations.
Utilize company-issued mobile devices, including phones with GPS and Mediroutes, for route optimization and client updates.
Use in-vehicle cameras for documentation of transport activities to ensure safety and compliance. Exercise discretion and maintain confidentiality with regard to all company information.
Complete all required training as designated by the company and accreditation/licensing entities.
Other duties as assigned.