Care Team Supervisor

Westford • Westford, MA

21h • $23 - $26

About The Position

Are you an experienced Certified Nursing Assistant (CNA) OR Certified Home Health Aide (HHA) looking for an opportunity to advance your career? Are you someone who thrives on developing others, solving problems, and ensuring high-quality care? Senior Helpers of Westford is growing, and we are seeking a Care Team Supervisor to support, coach, and retain our caregiver workforce while ensuring exceptional service delivery to our clients. At Senior Helpers, we are proud to be nationally recognized as a Great Place to Work®, and we are committed to building a culture rooted in accountability, teamwork, and compassion. If you are passionate about home care and ready to step into a leadership role where you can truly make an impact, we want to hear from you.

Requirements

• CNA or HHA with 5+ years of experience
• 2+ years experience supervising or managing employees (home care or healthcare preferred)
• Strong conflict resolution and coaching skills
• Highly organized and adaptable in a fast-paced environment
• Comfortable conducting in-home visits throughout our territory
• Proficient in Microsoft Office and able to learn new systems quickly
• Excellent written and verbal communication skills
• Valid driver’s license and reliable vehicle
• Comfortable working in homes with pets and/or smoking environments
• Maintain confidentiality of client and employee information
• Uphold the Senior Helpers mission, values, and brand standards
• Some after hours and weekend support is required

Responsibilities

• Lead & Develop Caregivers
• Conduct quality assurance visits in client homes
• Coach, mentor, and provide performance feedback
• Support training, skills refreshers, and competency checks
• Ensure policies, care plans, and documentation standards are upheld
• Support Operations & Coverage
• Review visit notes, clock-ins/outs, and daily logs
• Address call-outs, attendance concerns, and assignment refusals
• Collaborate closely with Scheduling team to maintain proper coverage of client's shifts
• Step in for short-term shift coverage when necessary
• Strengthen Engagement & Retention
• Build a culture of accountability, teamwork, and appreciation
• Hiring & Onboarding
• Assist in interviewing and selecting caregiver candidates
• Ensure proper onboarding, orientation, and training completion
• Client & Caregiver Support
• Conduct in-home supervisory visits to ensure satisfaction and proper care delivery
• Address caregiver concerns and performance barriers

Benefits

• Collaborative, supportive office team
• 401k
• Leadership role with real impact on caregiver success & client satisfaction
• 80 hrs of paid vacation time
• 40 hrs of paid sick time
• Opportunity to help shape culture and retention initiatives
• Employee Discount Program
• Work for a nationally recognized Great Place to Work®
• Employee Assistance Program
• Professional growth within a stable and growing organization
• Appreciation Events
• Meaningful work that improves lives every day

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed