Supervisor, Clinical Care Team

Medica•Minnetonka, MN

7d•Hybrid

About The Position

Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for. We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration — because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued. Medica’s Clinical Care Team Supervisor is responsible for managing a team of care coordinators for the provision of care coordination services for State Public Programs and other Medica members. The majority of members will be from our Care Coordination Products (MSHO, MSC+, ISNBC and SNBC) within State Public Programs and the Government division. This opportunity will support our Twin Cities Metro area, with some being in the Northern part of MN, and will provide direct supervision to the care coordinators as well as direct oversight for the assigned panel of members, a subset of a larger panel of members for the geographic region of the products’ service areas. In addition, this leader will partner with our Clinical Care Manager in the implementation and evaluation of Medica Care System care coordination services, implement improvement opportunities and manage corrective active plans as needed. Performs other duties as assigned.

Requirements

RN Diploma or Degree in Nursing (Associates or Bachelors) + a minimum of 2 years’ experience in community based services, OR Bachelor's degree in Social Work + a minimum of 1-2+ years of community based services
5+ years clinical experience
1-2+ years supervisory experience of professional staff, including employees who are home office or located remotely; informal leadership that has included coaching and mentorship will also be considered
Active, unrestricted RN OR SW License in the state of MN
Excellent customer service skills and proven team building skills
Excellent computer skills and ability to leverage technology to lead remote teams
High degree of initiative and ability to work independently, and within a group
Ability to plan, organize and prioritize work effectively, including the flexibility to accommodate frequent changes
Strong problem solving skills
Consultant skills to articulate business needs and translate to quality programs that result in targeted staff competencies
Strong leadership skills
This position is an Office role, which requires an employee to work onsite at our Minnetonka, MN office, on average, 3 days per week.
Eligibility to work in the US: Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States.

Nice To Haves

Required MnCHOICES Certified Assessor Training (MNCAT) preferred or ability to obtain within 21 days of employment
Public Health Certification preferred, however not required

Responsibilities

managing a team of care coordinators for the provision of care coordination services for State Public Programs and other Medica members
direct supervision to the care coordinators as well as direct oversight for the assigned panel of members
partner with our Clinical Care Manager in the implementation and evaluation of Medica Care System care coordination services
implement improvement opportunities and manage corrective active plans as needed
Performs other duties as assigned