Care Team Supervisor

Talbert House•Lebanon, OH

About The Position

Supervises the programming and delivery of care team staff providing case management, SUD services, employment, prevention and other supportive services to clients in residential and non-residential programs. Plans, supervises, and implements procedures to ensure strong program performance while overseeing outcomes for staff and clients. Collaborates closely with operations supervisors, clinical supervisors, and, site leadership to ensure overall safety and quality of care on a daily basis.

Requirements

Knowledge of clinical best practices and evidence-based models in specific area of expertise
Ability to interface with internal and external customers
Ability to resolve conflict in an open, effective and timely manner
Skill in fostering teamwork and a positive work environment
Ability to maintain and ensure appropriate boundaries with staff and clients
Excellent organizational and time management skills with high attention to detail
Effective verbal and written communication skills
Strong problem-solving skills and ability to multi-task
Skill in providing supervision, coaching, and development to staff
Bachelor’s degree in social sciences or related area or equivalent education/work experience
Dependent clinical license or higher (social work, chemical dependency, nursing, etc.) or 4 years’ experience specific to area of focus
Valid driver’s license and current auto insurance

Responsibilities

Responsible for supervising the care team in accordance with the contract, licensing, certification, accreditation, and agency standards
Maintain site/location effectively while adhering to regulatory guidelines and ensuring safety, security, and overall compliance
Ensure fidelity to approved clinical models and supervise staff accordingly
Perform case review and clinical oversight within scope of license in collaboration with clinical supervisors
Responsible for care team scheduling and planning for necessary staff coverage, inventory, and maintenance to ensure smooth operations and meeting of deadlines/goals
May assist with budget development and ensure operation within budget
Maintain program and client workflow and delegate effectively
Ensure quality clinical support documentation utilizing agency electronic health record
Assist in enhancing collaboration and cooperation between service lines to ensure service integration
Participate in the hiring of all reporting staff
Direct and supervise personnel by ensuring training needs are met and supervision occurs
Assure compliance with site audits, peer reviews and agency Continuous Quality Improvement initiatives
Generate outcome data and use for improvement
Monitor key indicators that impact financial outcome and performance
Follow protocols in responding to,reporting and resolving unusual incidents
Mitigate risk using intervention skills and anticipate/prevent crisis
Respond to and perform work as necessary to ensure site/location dead lines and program goals are met
Other duties as assigned