Care Team Supervisor - Specialty Pharmacy

Optime Care•Earth City, MO

10h•Hybrid

About The Position

We're seeking a Care Team Supervisor to join our dynamic team at Optime Care, where your expertise will directly contribute to improving health outcomes for patients with complex, chronic conditions and rare diseases. This role offers the opportunity to plan, direct, and coordinate the team’s daily operations, including formulating procedures, monitoring day-to-day team operations, training team members, and resource planning. This role will be based at our Optime Care Office in Earth City, MO, and will require being in the office 5 days a week, Monday through Friday, during regular business hours. Apply now and join Optime Care - Where Innovation Meets Patient Care!

Requirements

Knowledge of business and management principles involved in resource allocation, coordination of people and resources, leadership techniques, production methods, and human resources issues
Knowledge of business principles and processes for providing customer and personal services. This includes customer needs
Strong oral and written communication skills
Excellent leadership skills and the ability to navigate different personalities
Strong attention to detail, process-oriented, excellent organizational skills, and adherence to deadlines
Ability to work and adapt in a complex, dynamic organization
Must be able to effectively multitask and work in a fast-paced environment, with the ability to prioritize competing tasks
Ability to work independently, as well as in a team environment
Interact effectively and productively with colleagues and business partners
Proactive and communicative, knows when to escalate
Innovative thinker willing to bring forth ideas to enhance processes
At least 3 years of experience in one or more of the following areas: Specialty Pharmacy, Patient Services, Pharmacy Operations, Payer Reimbursement, Direct Personnel Management, or the Pharmaceutical Industry
A high school degree, or equivalent
An active Missouri Pharmacy Technician license or the willingness to obtain one once employed

Nice To Haves

College degree, Associate’s or higher, preferred
Experience in CareTend (Wellsky) is helpful

Responsibilities

Oversee, assist, and provide ongoing support in the day-to-day activities of the team
Assist the Care Director as a liaison and point of contact with assigned clients
Assist with determining team operations and processes
Assist with overseeing the team’s performance to KPI’s and the budget
Review payer, operations, and activity reports, and other data to measure performance against goals
Review daily reports and reimbursement procedures of the care team to ensure operating processes are maintained
Assist the Care Director in establishing and implementing team goals, objectives, and procedures.
Assist the Care Director in interviewing, hiring, and training new employees, or oversee those personnel processes
Aid in increasing the knowledge of care team members
Identify areas of strength within team members and work to develop them
Identify areas of opportunity within the team and address them through action plans
Provide direction and feedback to team members
Assist with managing the team, preparing work schedules, and assigning specific tasks or duties
Perform other related duties as assigned or as necessary; remain flexible and adaptable in work schedules and work assignments as defined by departmental and organizational needs.