Care Team Member

SOL Mental Health

1d•$25•Onsite

About The Position

At SOL Mental Health, we're not just building another clinical practice—we're redefining what’s possible in mental healthcare, and that starts with exceptional people like you. As an early-phase organization with ambitious goals, we offer something rare: the chance to truly own your function and make a lasting impact on an industry that desperately needs innovation. Your Contributions Matter Here We understand that exceptional mental healthcare requires more than just talented clinicians. It demands a foundation of operational excellence, innovative thinking, and robust support systems—areas where your expertise becomes invaluable. At SOL, you'll find: True ownership opportunities in a growing organization where your ideas can become organizational standards Direct access to passionate executive leadership committed to building both an exceptional service and an exceptional workplace Career development pathways that evolve as we grow, with opportunities emerging faster than in established organizations Cross-functional collaboration that exposes you to multiple aspects of healthcare innovation and practice management Why Building Something New Matters Building a leading mental health practice is challenging—we don't pretend otherwise. But when passionate professionals unite under a common mission, exceptional things happen. Your contributions at SOL won't disappear into the machinery of a large organization; they'll visibly shape our practices, culture, and success.

Requirements

Serving others must excite and light a fire within you - you couldn’t imagine operating any other way.
High level of professionalism in all aspects of work; especially in all communications internally and externally
Able to effectively manage difficult situations and de-escalate issues that arise.
Ability to interact and work professionally and effectively with a diverse population
Highly organized and able to juggle many tasks at once
Strong working knowledge of Microsoft office products and ability to learn clinic operations technology systems
Ability to interpret, adapt and apply guidelines and procedures
Strong work ethic, passionate and enthusiastic personality with a high degree of integrity, humility, and a positive attitude
Prolonged periods of sitting at a desk and working on a computer.
Must be able effectively communicate over the phone.
Must be able to lift up to 15 pounds at times.

Nice To Haves

Experience working within a physician practice or healthcare services is preferred. Working knowledge of insurance plans; group health, HMO, PPO, etc is helpful

Responsibilities

Answer phones and greet all patients with a warm and welcoming attitude.
Efficiently check patients in; confirm necessary forms are complete.
Schedule existing patients ensuring compliance with practice procedures and protocols.
Review, understand and collect patient copays and balances.
Triage and escalate patient concerns to clinical and practice leadership appropriately
Provide support to clinical teams including; schedule changes/follow-up, patient discharge process and retention/reactivation
Proactively manage the daily/weekly scheduling activities including: phone calls, email inquiries, general logistics, etc. Maintain accurate schedules and notes in our electronic health record (EHR).
Complete insurance verifications
Responsible for the end of day process (TBD)
Ensure all intake paperwork is accurately completed and co-pays are collected before the patient meets with the clinician.
Work extensively within the Company’s electronic health record (EHR) to manage client and clinician workflow, scheduling activities, billing initiatives, and other practice management functions.
Communicate timely and professionally with patients regarding any services required.
Provide outstanding customer service to all including patients, co-workers, referrals and vendors. We want to be known for our outstanding service and this position leads the way.
Ensure that charge capture and other related data are accurate and submitted in a timely manner by means of the designated reporting system.
Build a rapport with patient and/or patient's family and referring providers to ensure support is provided.
Along with Practice Manager, manage and support the patient journey and patient engagement.
Ensure compliance with all policies and procedures in accordance with State and Federal Regulations for client care and services (HIPAA, CMS, OSHA, or other governing agencies)
Be a champion of Sol Mental Health; represent the organization with pride in all interactions with internal and external stakeholders.
Positively contribute to the team and company culture, leading with empathy and a team-player mindset
Meet productivity metrics/goals.
All other duties as assigned.