Care Team Manager Specialist

New Perspective • Lakewood, OH

2d

About The Position

The Care Team Manager Specialist (CTMS) fills in as a Care Team Manager (CTM) temporarily and assists in onboarding and mentoring new CTMs. The CTMS oversees the caregiving team in assisted living and memory care, ensuring legal and policy compliance while providing excellent customer service and prioritizing residents' needs.

Requirements

• Associate’s degree in healthcare or relevant experience.
• CNA and medication aide certification (in applicable states).
• Familiarity with Microsoft Office and ability to learn new software.
• Strong communication and problem-solving skills.
• Ability to work a flexible schedule, including weekends and holidays, and to assume on-call responsibilities as assigned.

Nice To Haves

• Preferred experience in senior living or healthcare.

Responsibilities

• Will travel to any of New Perspective communities within Ohio and Pennsylvania to temporarily act as CTM when there is a vacancy.
• Mentor and support Care Team Managers.
• Oversee caregiving team staffing, training, scheduling, morale, and performance management.
• Ensure proper staffing and policy compliance.
• Maintain accurate resident care records.
• Collaborate with the clinical team on resident care.
• Ensure team adherence to attendance, break, and dress code policies.
• Attend required trainings and safety procedures.
• Be a servant leader and instill our values to bring happiness every day to our residents.
• Perform other duties as needed.

Benefits

• Medical, Dental, & Vision Insurance
• 401(k) with Company Match!
• Paid Time Off and Holidays
• Company-Paid Basic Life Insurance
• Voluntary Short-Term Disability
• Company-Paid Long-Term Disability
• Health Reimbursement Account/Health Savings Account
• Flexible Spending Accounts
• Education assistance - up to $5,000 per calendar year!
• Leadership Development & Career Advancement
• Real-time Access to Earned Wages
• Referral Bonuses
• Employee Assistance Program
• Benefits vary by full-time, part-time, and PRN status.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree