Care Team Manager

Senior Helpers West Fargo•West Fargo, ND

About The Position

Great companies need great leaders. The Care Team Manager (CTM) will be responsible for overseeing, managing, and developing caregivers as well as overseeing the caregiver/client schedules and the remote scheduler for Senior Helpers of Fargo within the franchise territory. This will include all caregiver and scheduler onboarding, recognition programs, training, and performance management, along with management of client and caregiver scheduling.

Requirements

Must have minimum of one year experience managing employees, hiring and/or onboarding required, preferably in a healthcare-related setting.
Must have excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment.
Experience in conflict management
Ability to use critical thinking to proactively prevent and solve problems.
Ability to visit clients’ homes in the assigned territory.
Must have the flexibility to be able to work outside of office hours as needed.
Proficiency in Microsoft Word, Excel, Internet, and Outlook required.
Ability to learn software programs quickly.
Strong communication skills
Ability to work independently and as part of a team.

Nice To Haves

Bachelor’s degree strongly preferred.

Responsibilities

Overall management of the caregivers, including performance improvement, development, and implementation of caregiver training programs.
Conduct quality assurance site checks of each caregiver to ensure care plans are being implemented correctly, policies and procedures are adhered to, and all job duties are performed in a manner that is satisfactory and meets the Senior Helpers brand expectations.
Facilitate new hire orientation for caregivers.
Creates morale building recognition programs for the caregivers such as Caregiver of the Month, acknowledgments of high-level performances, and training completions.
Reviews the daily logs and time sheets to ensure that each caregiver is following the care plan and that lost hours are identified.
Develops and disseminates caregiver newsletter.
Manage remote scheduler with regular check ins and frequent schedule review to ensure minimal scheduling errors.
Communicates all new hires, terminations, and inactive employees to Scheduler for input into home care software.
Manages all caregiver call outs, late arrivals, early departures, and refusals of assignments; takes appropriate action based on company policies.
Collaborate with Operations Manager with coaching and training of internal staff members; ensure staff communications are accurate and thorough.
Adhere to federal, state, and local laws and regulations.