Care Team Director

Senior Helpers•Sierra Vista, AZ

About The Position

Be the leader of our caregiver team that helps improve our clients’ lives every day. Our Care Team Director is the leader of our caregiver team. They will oversee, manage, develop, and coach the caregivers of Senior Helpers of [Location Name] within the franchise territory to reach their maximum potential. If you are a leader who likes to help others build their skills to succeed at their job, you will enjoy being our Care Team Director. Why Join Us? Great Place to Work® Certified Autonomy —We encourage our team members’ independence and believe in our team to complete their job duties without micromanaging. Task Variety —We provide an engaging workday that uses your various skill sets to avoid monotony.

Requirements

Must have minimum of three years’ experience managing employees, hiring and/or onboarding required, preferably in a healthcare-related setting
Must have excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment
Experience in conflict management
Ability to use critical thinking to proactively prevent and solve problems
Ability to visit clients’ homes in the assigned territory
Proficiency in Microsoft Word, Excel, Internet, and Outlook required
Ability to learn software programs quickly
Strong communication skills
Ability to work independently and as part of a team

Responsibilities

Overall management of the Care Team, including performance improvement, development, and implementation of caregiver training programs in collaboration with the DO or Owner
Oversees quality assurance site checks of each caregiver to ensure care plans are being implemented correctly, policies and procedures are adhered to, and all job duties are performed in a manner that is satisfactory and meets the Senior Helpers brand expectations
Maintains morale building recognition programs for the caregivers such as Caregiver of the Month, acknowledgments of high-level performances, and training completions
Oversees review of daily logs and timesheets to ensure that each caregiver is following the care plan and that lost hours are identified
Supervises the distribution of caregiver communication
Reviews all caregiver call outs, late arrivals, early departures, and refusals of assignments; takes appropriate action based on company policies
Ensures that orientation/hiring sessions are comprehensive, according to standards, and conducted for all new hires
Implementation of the Senior Gems® program and other training programs