Care Team Coordinator

OPTIMAL HOME CARE INC•Denver, CO

1d•$20 - $23•Onsite

About The Position

The overall purpose of this position is to act as a professional interface between Optimal Home Care and its clients and act as the first point of contact for incoming phone calls and office visitors to ensure all staff and guests are provided with the Optimal Experience. To be a primary point of contact and knowledge resource for client inquiries, concerns, suggestions, and complaints. To be able to expedite the process of handling queries, resolving issues, identifying process improvements and ensuring satisfaction through proper channels of communication. To help support and drive the Office Experience vision by utilizing skilled customer care and clerical skills to manage reception operations in a professional, effective, efficient, and courteous manner. To support and improve Optimal’s operational image to both internal and external customers through proper handling and routing of phone calls and customer service to office visitors. To maintain and organize office supplies and assemble and supply Office Welcome Kits to new administrative staff.

Requirements

High School Diploma or G.E.D.
one to three years of computer and general office duty skills.
1-3 years of customer service experience.
Effective with both written and verbal communication
Possess adequate and effective interpersonal skills
Physically capable to perform basic office type duties
Clerical and organizational skills
Effective interpersonal skills
Effective with both written and verbal communication
Able to physically perform basic office and clerical tasks

Responsibilities

Professionally receives incoming complaints and manages the complaint process.
Provides a team approach to building Optimal’s reputation of quality service, dependability, and ownership of delivering great care to our patients, sources, and staff.
Reads and responds professionally to emails and phone calls in a timely and effective manner.
Receives inbound phone calls and addresses such questions/needs in a professional, timely, and comprehensive manner.
Attends daily/weekly/monthly meetings and prepares data for such meetings in advance.
Prepares daily, weekly, and other reports as necessary and as requested by leadership.
Supports other departments by answering questions and providing expertise.
Provides feedback and recommendations to Supervisor to improve effectiveness and efficiency of processes and delivery of care & customer service.
May assist in the training and on-boarding of new employees.
May assist with various research projects and any special projects that relates to Care Team.
Promotes agency reputation and staff morale by serving both internal and external relationships with professionalism and excellent customer focus/service
Provide a team approach to building Optimal’s reputation of quality service, dependability, and ownership of delivering great care to our patients, sources, and staff.
Prepare coffee each morning and refills paper for office printers to start each day
Close lobby area and coffee stations each evening and refills reception Basic Office Supplies drawer as necessary
Maintain kitchen stock (cups, plates, utensils, etc.) as needed
Operate multi-line telephone system in a professional, courteous, timely, and comprehensive manner
Read and respond professionally to emails in a timely and effective manner.
Manage office visitor traffic in a professional, courteous, timely, and comprehensive manner.
Maintain office visitor log with proper sign in/sign out and assignment of visitor badges.
Stamp and ship items as necessary.
Maintain supply closet inventory and transitions.
Maintain reception calendar to reflect conference room/meeting room utilization
Notify recipients of shipments received in a timely manner.
Prepare daily, weekly, and other reports as necessary and as requested by Supervisor.
Support other departments by answering questions and providing expertise to these duties listed.
Provide feedback and recommendations to Supervisor to improve effectiveness and efficiency of processes and delivery of care & customer service.
May assist in the training and on-boarding of new and/or transferring employees.
Promote agency reputation and staff morale by serving both internal and external relationships with professionalism and excellent customer focus/service
Collaborate with other teams of the agency to promote efficiency and effectiveness of overall agency operations.
Uphold Optimal Vision and Mission and Core Values of commitment, advocacy, respect, and excellence.
Maintain employee confidence and protect operations by handling confidential information appropriately and per HIPAA.
Contributes to agency cohesiveness through an attitude of service and helpfulness
Collaborates with other teams of the agency to promote efficiency and effectiveness of overall agency operations.
Upholds Optimal Vision and Mission and Core Values of commitment, advocacy, respect, and excellence
Complies with agency Policies and Procedures as well as Employee Handbook detailing Human Resources policies.
Completes emergency preparedness training as identified as appropriate for this employee level.
Participates in exercises and drills for emergency preparedness, as required.
Other duties and tasks as assigned by the Optimal Home Care Emergency Command Center communication tree in the event of a local, regional or national emergency and/or disaster.