Care Support Specialist II

Duly Health and Care • Downers Grove, IL

6h • Hybrid

About The Position

This is a Part Time Weekend Switch Board Operator position with a hybrid/remote work arrangement. The role involves 12-hour shifts on Saturday and Sunday from 8:00 am to 8:30 pm. Training will be conducted ONSITE at the Corporate Office in Downers Grove for 4+ weeks, Monday - Friday. Remote work is offered after successful completion of the training program, which is performance-based.

Requirements

• High School diploma or GED required
• Excellent communication and organization skills
• Basic computer program and keyboard typing knowledge
• Excellent verbal and written communication
• Active listener - analyze patient needs and give high priority to their satisfaction
• Effective in identifying, analyzing and solving problems
• Proven ability to multitask and prioritize daily work in a fast paced contact center environment
• Proficient with using multiple computer programs and applications simultaneously
• Team oriented
• Ability to handle difficult customer interactions
• Must possess computer skills and be familiar with copier, fax machine, telephone, in addition to other pieces of office equipment.

Nice To Haves

• Previous call center and/or medical scheduling experience preferred
• Knowledge of healthcare terminology a plus

Responsibilities

• Answering phones
• Directing calls
• Contacting providers
• Handling basic patient scheduling questions
• Handling inbound Contact Center interactions (phone, email, MyChart, TOC, faxes, etc.)
• Follow HIPAA policy and procedures
• Understand and support the department policies and procedures
• Paging of clinical staff
• Follow paging protocols
• Answer basic scheduling related questions i.e. directions to site, site hours, provider info, requests for MyChart login
• Verifying and cancelling appointments
• Escalation of clinical patient inquires when necessary to appropriate physician site/department
• Collect payment/patient balances

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• $2,625 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 16 hours paid volunteer time off.
• A culture committed to community engagement and social impact.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED