Care Support Coordinator

Elevance Health • Nashville, TN

3d • Remote

About The Position

The Care Support Coordinator is responsible for proactive and/or retroactive patient scheduling. Primary duties may include but are not limited to: scheduling patients so that home-based provider availability is maximized and to ensure that patients are seen at the right time. Location: Virtual - This role enables associates to work virtually full-time, with the exception of required in-person training sessions (when indicated), providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law. How you will make an impact: · Provide support to providers by answering emails and inbound call transfers. · Support the transition of care process. · Assist providers and patients with HEDIS gap closures and HRA compliance. Associates in this role are expected to have the ability to multi-task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers.

Requirements

• Requires a High School diploma or GED and up to 1 year of experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.

Nice To Haves

• Associates or Bachelors degree preferred.
• Working knowledge of the healthcare industry is strongly preferred.

Responsibilities

• Provide support to providers by answering emails and inbound call transfers.
• Support the transition of care process.
• Assist providers and patients with HEDIS gap closures and HRA compliance.
• scheduling patients so that home-based provider availability is maximized and to ensure that patients are seen at the right time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees