Care Support Coordinator - Full Time - Midtown

West Cancer Center • Memphis, TN

2d

About The Position

At West Cancer Center, we are dedicated to providing compassionate, patient-centered care while advancing groundbreaking research. Our team fosters collaboration, innovation, and professional growth, ensuring that every role contributes to making a difference in patients’ lives. Join us in our mission to provide comprehensive support to those navigating the challenges of cancer treatment. Position Overview As a Care Support Coordinator, you will play a crucial role in guiding patients through the healthcare system, helping them overcome barriers to care while minimizing fragmentation. This position involves working closely with patients, families, and supportive care teams within West Cancer Center, as well as community resources, to ensure seamless coordination of care. The ideal candidate will have a passion for patient advocacy, strong organizational skills, and the ability to collaborate across departments to enhance patient outcomes.

Requirements

• Bachelor’s degree in social work with experience in a healthcare setting (preferred but not required)
• At least two years of healthcare experience working directly with patients
• Strong organizational and follow-up skills
• Excellent verbal and written communication skills
• Ability to identify and address barriers to care
• Proficiency in EMR systems, word processing, and email applications
• Strong problem-solving skills and the ability to prioritize tasks in a fast-paced environment
• Ability to work independently while also collaborating in a multidisciplinary team
• Ability to assess and address Social Determinants of Health (SDOH) such as transportation, food security, and housing

Responsibilities

• Guide high-risk patients to ensure they receive timely and coordinated care, reducing the risk of poor outcomes, loss to follow-up, and unplanned ER visits or hospital admissions
• Identify barriers to care and connect patients with appropriate supportive care disciplines and community resources
• Work closely with the Care Support team to minimize fragmentation of care
• Follow up with patients regarding referrals and available assistance programs
• Maintain a comprehensive list of patient resources within the clinic and community
• Assist patients and families with navigating insurance forms and financial assistance programs
• Collaborate with financial assistance teams to ensure patients are enrolled in support programs
• Address Social Determinants of Health (SDOH), including transportation, food access, and housing, through referrals and resource coordination
• Coordinate with outside transportation services to assist patients in attending their appointments
• Provide education on patient portal access to improve patient engagement
• Maintain accurate and thorough documentation in the EMR system
• Assist with internal patient transfers to ensure a smooth care experience
• Maintain professionalism, confidentiality, and compliance with all clinic safety policies and procedures
• Participate in staff meetings, training, and orientation of new employees as needed

Benefits

• Meaningful Impact: Play a direct role in supporting patients through one of the most challenging times of their lives.
• Collaborative Culture: Work alongside a multidisciplinary team of dedicated professionals committed to improving cancer care.
• Professional Development: Benefit from ongoing training, educational resources, and growth opportunities.
• Mission-Driven Environment: Be part of an organization guided by compassion, integrity, and innovation.
• No nights, weekends, or holidays.
• Comprehensive benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees