Care Support Coordinator - Full Time - Midtown

West Cancer Center•Memphis, TN

About The Position

As a Care Support Coordinator, you will play a crucial role in guiding patients through the healthcare system, helping them overcome barriers to care while minimizing fragmentation. This position involves working closely with patients, families, and supportive care teams within West Cancer Center, as well as community resources, to ensure seamless coordination of care. The ideal candidate will have a passion for patient advocacy, strong organizational skills, and the ability to collaborate across departments to enhance patient outcomes.

Requirements

Bachelor’s degree in social work with experience in a healthcare setting (preferred but not required)
At least two years of healthcare experience working directly with patients
Strong organizational and follow-up skills
Excellent verbal and written communication skills
Ability to identify and address barriers to care
Proficiency in EMR systems, word processing, and email applications
Strong problem-solving skills and the ability to prioritize tasks in a fast-paced environment
Ability to work independently while also collaborating in a multidisciplinary team
Ability to assess and address Social Determinants of Health (SDOH) such as transportation, food security, and housing

Responsibilities

Guide high-risk patients to ensure they receive timely and coordinated care, reducing the risk of poor outcomes, loss to follow-up, and unplanned ER visits or hospital admissions
Identify barriers to care and connect patients with appropriate supportive care disciplines and community resources
Work closely with the Care Support team to minimize fragmentation of care
Follow up with patients regarding referrals and available assistance programs
Maintain a comprehensive list of patient resources within the clinic and community
Assist patients and families with navigating insurance forms and financial assistance programs
Collaborate with financial assistance teams to ensure patients are enrolled in support programs
Address Social Determinants of Health (SDOH), including transportation, food access, and housing, through referrals and resource coordination
Coordinate with outside transportation services to assist patients in attending their appointments
Provide education on patient portal access to improve patient engagement
Maintain accurate and thorough documentation in the EMR system
Assist with internal patient transfers to ensure a smooth care experience
Maintain professionalism, confidentiality, and compliance with all clinic safety policies and procedures
Participate in staff meetings, training, and orientation of new employees as needed