CARE Specialist

Providencia • El Paso, TX

31d • Onsite

About The Position

The Providencia Group is led by a purpose: to address global challenges and make an impact that matters through delivering transformative solutions. This purpose defines who we are and extends to our relationships with our clients, our people, and our communities. We combine purpose, innovation, and experience to deliver impactful results.
We are problem solvers working with leading agencies and organizations to help them address many of today’s most complex challenges. Our world-class team of technologists, program managers, and subject matter experts is uniquely qualified to address ever-evolving, large-scale challenges. In an imperfect world, The Providencia Group puts capability and purpose into action.
At TPG, we proudly measure our success by the impact we have on the lives of vulnerable and underserved populations around the world. We are innovators and problem solvers who take great pride in partnering with government agencies, service organizations, and external stakeholder groups to address many of today’s most complex challenges. Our workforce is diverse in culture, language, and experience yet it shares a common sense of purpose and empathy for those in need of help. Our people are personally invested in the missions we support, and we reward their commitment by investing in their development, advancement, and growth. If you like what we stand for, you’ll appreciate the professionalism and dedication of those you stand beside every day. Together, we actively imagine a better future, innovate new ways to make it a reality, and implement solutions that deliver a lasting impact.
The CARE Specialist performs direct communication and documentation functions in support of organizational service delivery. The role requires professionalism, sound judgement, cultural sensitivity, and the ability to manage sensitive information in a fast-paced enviroment.

Requirements

• Possess an associate degree in an appropriate discipline from an accredited college (a high school diploma with an extra two or more years of relevant experience may be substituted for an associate degree) and
• Have at least two years of documented experience in a field related to relevant experience in child welfare, case management, call center operations, or working with vulnerable populations; certification, licensure, and credentials applicable to the professional accreditation of the position (a minimum of four years of experience is required when a high school diploma with two or more years of relevant experience is substituted for an associate degree).
• Bilingual in English and Spanish.
• Demonstrates excellent verbal and written communication skills.
• Demonstrate experience applicable to the goals and objectives of the program sufficient to communicate with other staff, and appropriate for a similar program environment.
• Must possess strong computer skills in MS Office, including Microsoft Word and Excel, PowerPoint, and Outlook; ability to type 55 wpm.
• Must be willing to learn internal company systems .
• Requires effective communication and interpersonal skills to effectively interact with different departments within the company, employees and with clients.
• Ability to take technical direction and feedback from various sources.
• Committed to providing outstanding customer service and representation of TPG in a professional manner.
• Requires the ability to prioritize work, meet stringent deadlines, balance multiple tasks and work in a team environment.
• Strong attention to detail and problem solving skills.
• Ability to handle confidential information with discretion and integrity.
• Ability to deliver the highest quality of work under extreme pressure.
• Analytical and problem-solving skills.
• Ability to work a rotating shift, overnight, holidays, and weekends to support a 24/7 operation.
• Applicants selected will be subject to a government background investigation and may be required to meet the following conditions of employment.
• Ability to obtain/maintain a Security Clearance.
• Favorable credit check for all cleared positions.
• Successfully pass a background investigation, drug screen.
• US Citizenship, Permanent Residency depending on the program.
• Standing/Walking/Mobility: Must have mobility to attend meetings with other managers and employees.
• Climbing/Stooping/Kneeling: 10% of the time.
• Lifting/Pulling/Pushing: 10% of the time.
• Fingering/Grasping/Feeling: Must be able to write, type and use a telephone system 100% of the time.
• Sitting: Sitting for prolonged and extended periods of time.

Nice To Haves

• Experience conducting safety or well-being screenings, welfare checks, or crisis assessments (preferred).
• Familiarity with call center operations and related case management and software (preferred).
• Ability to handle sensitive and difficult situations with empathy and professionalism; basic understanding of trauma-informed care principles.

Responsibilities

• Conduct inbound and outbound communications in a professional and respectful manner.
• Gather, document, and update information in accordance with established standards.
• Identify issues requiring escalation and route appropriately.
• Maintain accurate, timely, and confidential records.
• Collaborate with internal teams to support coordinated service delivery.
• Respond to inquiries and requests with professionalism and attention to detail.
• Adhere to all policies related to confidentiality, documentation, and reporting.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees