Care Specialist, Collaborative Care (CoCM)

Beth Israel Lahey Health•Woburn, MA

28d•$24 - $32•Remote

About The Position

The CoCM Care Specialist is a front-line, first impression position requiring a customer-service oriented individual with a professional and positive attitude that will assess what is most important for the patient regarding his/her behavioral health and treatment goals, and provide information about the CoCM program, and other behavioral health resources. The CoCM Care Specialist will interact with new and current primary care patients. The CoCM Care Specialist performs outreach and engagement as well as care coordination and care transitions for individuals eligible, referred, and enrolled in Collaborative Care (CoCM) - a BILH BS/Primary Care integrated service. The CoCM Care Specialist, under the direction and supervision of the CoCM Regional Program Director, is a member of the patient’s care team and performs outreach/engagement, care coordination, scheduling, and care transition functions for individuals eligible, referred, and enrolled in the Collaborative Care (CoCM) program.

Requirements

Bachelor's Degree from an accredited university in psychology, social work or related human services field.
1-3 years’ experience in community-based behavioral health support program preferred.
Ability and desire to work with a diverse patient population.
Demonstrate excellent customer service in verbal, interpersonal and written skills with the ability to work collaboratively within a diverse team environment.
Strong communication, time management and organization skills.
Ability to maintain good boundaries regarding confidentiality and personal relationships
Ability to evaluate what is needed by each individual and adjust approach accordingly.
Experience with accessing local resources and navigating mental health and/or substance abuse treatment systems.
Proficiency with electronic health record documentation or ability to complete documentation electronically is required.
Working knowledge of windows operating system and standard desktop applications such as Windows and Microsoft Suite.
Travel and the ability to meet with colleagues and patients served in a variety of settings is required. As such, must have a valid driver’s license, good driving record and/or a reliable vehicle.
Some flexible hours to accomplish outreach and engagement of enrollees at times when they are reachable; this may involve some early evening hours or later workdays.
While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; and talk or hear.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
The physical and demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Every effort will be made to provide reasonable accommodations to enable individuals with temporary or permanent disabilities to perform the essential functions of the job. However, this is not always possible.
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

Nice To Haves

Supervisory experience preferred.

Responsibilities

Assume responsibility for a patient case load
Conduct outreach and engagement activities and provide information about the benefits, design and purpose of Collaborative Care (CoCM); schedule patients for visits when indicated
Adhere to all policies and procedures relative to outreach and engagement, care coordination and care transition functions and activities
Utilize person-centered framework to identify the patient’s goals, preferences, and desired level of involvement
Identify the need for interpreter service, cultural considerations, preferences, and accommodations
Facilitate communication among and coordinate with the care plan team and other providers who serve the patient
Execute the activities necessary to support the patient’s care plan to ensure the patient has timely and coordinated access to medical, behavioral health and social care needs
Completes all necessary documentation within expected timeframes and in compliance with program expectations
Develop and maintain collaborative relationships with community-based organizations
Facilitate referrals to resources including medical appointments and conduct ongoing follow-up
Support safe transitions in care
Participate in supervision with the CoCM Regional Program Director, group supervision with the CoCM clinical team, and other program meetings and trainings as required.
Participate in all trainings conducted or directed by BILH BS
Other duties as assigned