VOLUNTEER Care Rounding Ambassador

HHC • Indianapolis, IN

59d

About The Position

This non-paid, volunteer position
will support Eskenazi Health's Mission to advocate, care, teach and serve. Volunteers will assist in determining patient needs and satisfaction through care rounding.

Requirements

• Volunteers must be at least 18 years of age.
• Successful completion of the application, interview, hospital volunteer orientation, and position specific departmental training.
• Volunteers will be required to submit to criminal background inquiry, national governmental sanction check, child abuse clearance, sexual offender registry clearance and Occupational Health Screening.
• Volunteers must be able to communicate clearly and effectively with patients, visitors and staff.
• Volunteers must be able to support excellence in customer service by demonstrating a positive attitude and maintaining a professional appearance.
• Successful completion of AIDET and PRIDE traning.

Responsibilities

• Assess patient room and environment of care (ensure room and common areas are free of clutter, frequently used items are within patient's reach, walkways are clear, bathroom is clean).
• Report patient requests, concerns, and other observations, to staff.
• Conduct continual rounding on inpatient care areas to promote patient satisfaction.
• Restock supplies, file, answer phones and other clerical needs determined by service area leadership.
• Complete all necessary paperwork and evaluation forms following each patient interaction.
• Follow all policies and procedures set forth by Eskenazi Health.
• Perform related duties as assigned.
• Must comply with HIPAA standards, policies and procedures of maintaining confidentiality of patient and medical information.

What This Job Offers

• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees