Care Operations Associate

Pomelo Care

7d•$70,000 - $80,000•Remote

About The Position

Pomelo Care is the national leader in evidence-based healthcare for women and children. We deliver personalized, high-quality clinical interventions from reproductive care and pregnancy, infant care and pediatrics, to hormonal health through perimenopause and menopause, with long-term preventive care and condition management. Our model delivers 24/7 multispecialty care to address the medical, behavioral, and social factors that most significantly impact outcomes for women and children. We partner with payers, employers, and providers to expand access to quality healthcare across the system. Role Description Your north star: Own, organize, and maintain the mission-critical details that influence the practice’s ability to deliver reliable, sustainable care that improves health outcomes at scale. Your key responsibilities will include:

Requirements

3+ years of experience in care delivery operations, care operations, or analytical roles
1+ years of experience on Pomelo’s market operations/care delivery teams, including data investigation and action planning based on reviewing Grove, Athena, and Metabase
Exceptional project management and prioritization skills
Eagerness to own detailed documentation and workflows; organizes information with meticulous attention to detail while simplifying the reading experience for end users
Analytical and investigative skills, with demonstrated ability to develop informed hypotheses and dig into the root cause of a problem
Proactive, reliable communicator who can summarize insights for a cross-functional audience
Experience creating clear and traceable analyses in Google Sheets/Excel (bonus points for comfort with importing and manipulating data with formulas, pivot tables, etc.) and Metabase

Responsibilities

Reporting to the Director of Care Operations, you will own subject matter expertise on key vendors/external platforms used by the practice and make configuration updates as needed, e.g. Athena templates, Acuity configurations, translation service, aspirin delivery vendors, DME vendors
Partner with Product Operations to scope and maintain playbook requests
Own subject matter expertise and first line on questions for discrete programmatic workflows (e.g., SUD)
Support care ops directors on discrete fact-finding workstreams (e.g., Metabase analysis, interviews, chart investigation) and rollout support as needed (e.g., updating slides, handbooks, team communications)