Care Navigator

Ascend Medical Georgia PC•Athens, GA

About The Position

Care Navigators are the company’s patient support liaisons and are often the first Ascend care team member to interact with new members, an important role where the company’s commitment to patient-first accessible healthcare is on display. Care Navigators are responsible for managing crucial aspects of a patient’s individualized care plan including providing clinical and administrative support, triaging patients, booking appointments, and preparing patients for examinations. With one-on-one interactions, this role will directly impact the lives of people – helping them get comfortable with a new approach to primary care. The Care Navigator is an integral member of a team focused on providing excellent and comprehensive primary care for a specific population of patients.

Requirements

High school diploma or equivalent is required.
Graduate from a nationally accredited Medical Assistant program OR equivalent healthcare preparation (i.e. foreign-trained physician, paramedic, etc.) is required.
Minimum of 2 years MA experience working in a healthcare setting required.
Must be current in CPR certification
Knowledge of clinical procedures, medical anatomy, physiology, ICD-10 and CPT codes, insurance eligibility, and copay determination.
Excellent communication skills utilizing appropriate medical terminology; and following appropriate legal and ethical professional conduct.
Creative minded to leverage the strengths of Ascend to problem solve needs
High energy, growth minded, and curious to learn more
Highly Adaptable
Critical thinker- understands nuance and can read between the lines
Team player, you’re joining a company where collaboration and feedback is encouraged.
Must enjoy the art of the conversation and thrive in an environment that necessitates frequent communication with multiple people.
Self-aware problem solver and have a passion to change the landscape of primary healthcare.
Must be task oriented, self-motivated, and able to work remotely without supervision.
Strong ability to utilize technology, experienced with documentation into an EMR
Spoken and written fluency in English.

Nice To Haves

Certified Clinical Medical Assistant (CCMA) preferred
Bilingual preferred

Responsibilities

Book telehealth appointments, triage patients virtually, and records patient interview, history & chief complaint utilizing Ascend’s EMR.
Facilitate telehealth consultations by pre-visit chart review or planning, ensuring all equipment is operable prior to appointment, orienting patients to the technology, facilitates communication between provider and patient as needed, and participating in assessments by utilizing technology and other equipment for the purposes of the telehealth encounter.
Prepare patients for examinations and performs/sets up referrals for routine screening tests; assists physician with exams; explain treatment procedures and physicians' instructions to patient.
Work directly with the Care Coordinator to ensure all patients have care plans and follow up appointments lined out by the provider.
Organize and manage inbound and/or outbound communications – calls, chats, and emails as assigned.
Offer advice and guidance to new and existing members, educating new members on the benefits of Ascend Medical and clearly guide members on how to utilize the company’s services, and assist patients to understand and navigate their health insurance so they maximize available benefits.
Processes patient phone messages, online messages, follow up calls, and routing them to other team members as appropriate; call/secure messaging with patients to obtain and relay pertinent information for the physician.
Conduct business in a service-oriented manner that is attentive, cooperative, sensitive, respectful, and kind with dealing with patients, visitors, the public and all colleagues