Care Navigator

Consumer Direct Care Network•Tucson, AZ

5d•Hybrid

About The Position

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments. WE WELCOME YOU INTO A GROWING COMPANY Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities. The Care Navigator will play a key role in supporting individuals living with dementia. This position involves conducting phone and in-home assessments with patients and families to determine eligibility for government-funded programs. Once members are enrolled, the Care Navigator will maintain ongoing engagement by completing monthly phone check-ins to ensure continued support and address any questions or needs. This role requires excellent communication skills, attention to detail, and the ability to build trust with members. The Care Navigator will work independently while adhering to compliance standards and program guidelines.

Requirements

1 year of previous experience working with individuals living with dementia or similar diagnoses preferred
20 hours of CMS required training/experience with dementia care (can provide upon hire)
Employees must provide their own reliable internet if working a remote/hybrid position
The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties.
The noise level in the work environment is typical of that of an office.
Incumbent may encounter frequent interruptions throughout the workday.
The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Nice To Haves

Bilingual preferred in various locations

Responsibilities

Perform comprehensive in-home assessments for individuals living with dementia
Perform monthly phone check-ins for individuals enrolled in the program
Self-schedule assessments and phone check-ins
Provide individuals with care plans and supporting resources as applicable
Document results of assessments and monthly check-ins in compliance with Federal/State Regulations, program rules, and contract requirements
Submit invoices for assessments and check-ins completed
Effective written and verbal communicator
Comply with applicable legal requirements, standards, policies, and procedures
Exhibit computer efficiency
Complete any required training relevant to job

Benefits

A rewarding career helping others
Fun and engaging work environment built on team unity
Job satisfaction knowing you make a difference in the work you do and lives we serve
Professional training to help advance your skills for career development
Medical, Dental, and Vision Insurance
Vacation accrued at 3.07 hours per pay period to use when accrued
Two Paid Floating Holidays
Nine Paid Federal Holidays
Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
Instant Earnings Option
401(k) Retirement plan & company match
Company-Paid Life Insurance
Supplemental Life, Accident, Critical Illness, and Hospital benefits
Short and Long-Term Disability
Paid Parental Leave
Flexible Spending Account
Employee Assistance Program
Pet Insurance