Care Navigator

CIVIQ HEALTH LLC•Mahanoy City, PA

3h•Onsite

About The Position

The role of Admissions coordinator is to receive all phone calls to the 888 hotline, Represent STR Behavioral Health and our services to clients, families, referral sources and community resources, Complete pre-admission paperwork and supervise logistical and financial requirements. Also, responsible for communicating client information to proper departments, assist in the admissions process as needed and describe insurance and financial requirements to families and clients

Requirements

High school diploma required, but bachelor's degree preferred
Minimum of one year experience in the Human Services or Customer Services field, Behavioral Health experience preferred
Excellent communication and people skills
Excellent organizational skills
Advanced computer system and Internet knowledge required
Working knowledge of insurance Carriers
Prefer experience in phone sales
Excellent Communication and written skills
Excellent customer service
Great Organizational skills
Consistency
Teamwork
Adaptability
Continual Learning and Improvement
Demonstrates commitment to the mission, vision, and values of STR Behavioral Health

Nice To Haves

Behavioral Health experience preferred
Prefer experience in phone sales
bachelor's degree preferred

Responsibilities

Verifying insurance benefits for prospective STR Clients
Conducting and completing pre-assessments for STR Clients
Receiving and managing phone calls and inquiries from prospective clients, families, and referrals
Fulfill afterhours schedule by answering and managing phone calls outside regular business hours and days
Conduct follow up phone calls with clients, families, and referral sources
Maintaining professional relationships with entities outside of STR
Planning and implementing Aftercare for STR clients