Center Care Team - Care Navigator, Bilingual

ArchWell Health • Mesa, AZ

16h

About The Position

The Care Navigator plays a crucial role in providing a positive, welcoming experience for our members and their families. This individual will serve as a guide for the member from the moment they arrive to the moment they leave our centers, ensuring every member has a positive experience and has their care needs met. The ideal candidate will have a strong customer-service orientation, be passionate about senior care, and never hesitate to go the extra mile to ensure a positive member experience.

Requirements

• Excellent customer service skills, with a positive and welcoming demeanor
• Passion for providing a quality experience for our senior members
• Ability to work effectively with diverse populations including staff, providers, members, family members, insurance carriers, vendors, and the public
• Working knowledge of medical terminology, insurance, and/or electronic medical record systems
• High level of organization and attention to detail
• Strong written and verbal communication skills
• Proficient PC skills, including Microsoft Office Suite
• Ability to maintain professionalism and flexibility in a changing work environment
• Associates degree preferred, or equivalent experience
• Must be bilingual (language dependent on member demographics) and able to pass formal proficiency exam as part of the selection process
• Minimum of one year of work experience in a clinical setting, or similar
• Embodies and serves as a role model of ArchWell Health’s Values: Be compassionate, Strive for excellence, Earn trust, Show respect, Stay resilient, Always do the right thing

Nice To Haves

• Experience working with EMR systems a plus

Responsibilities

• Welcome members upon arrival and help them feel safe and at home, navigating them through a seamless and clear check-in process
• Update member information in the electronic medical records system
• Schedule appointments and coordinate referrals for a multi-disciplinary care team
• Assist members with filling out paperwork through electronic kiosks, as needed
• Request medical records and upload documentation to electronic medical records system
• Field questions from prospective and established members, as well as their adult children
• Manage phone line by answering incoming calls, taking detailed messages, and conveying pertinent details to the right individual
• Assist with center events, as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree