Care Manager- Center for Care & Resilience - UTK

University of Tennessee•Knoxville, TN

2d•Onsite

About The Position

Respond to the 974-HELP line and online referrals for the university's Distressed Student Protocol. Provide direct supervision to members of the Center for Care & Resilience (CCR) Team. Serve as a campus consultant and wellness resource. Respond to and provide supervision for mental health crisis calls on campus that come via walk-in or through 974-HELP. Complete project work as assigned. Serve a member of the CCR leadership team.

Requirements

Education: Master’s degree
Experience: 2 yrs of relevant, progressively responsible experience, or an equivalent combination of education, training, and experience.
Knowledge, Skills, Abilities: Working knowledge of treatment programs, mental health terminology, including diagnostic categories and trauma informed care models; Strong knowledge of FERPA privacy guidelines; Ability to communicate difficult/sensitive information; Ability to work within Banner, Maxient, or other campus software platforms associated with the role.
Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.

Nice To Haves

Education: Other licenses/certification- LPC, MFT, LCSW, LCPC, LDAC
Experience: 2 years of professional experience in Student Affairs, Higher Education, Counseling, Social Work, or a closely related field; 1 year of supervisory experience

Responsibilities

CARE COORDINATION Serve as responder to 974-HELP line and contact associated with the Distressed Student Protocol
Provide direct interventions and ongoing support for high acuity/complex cases and on cases where significant higher level suicidal ideation is present
Provide recommendations for intervention/follow-up on complex or high-level cases where significant safety concerns are present
Design and assist in the design of individual action plans for distressed students
Serve as primary liaison among resource units and agencies as appropriate
Develop community resources and facilitate access to treatment including coordination of hospitalizations, discharge planning, and crisis intervention
Support the CCR team by obtaining, recording, and reviewing updates for distressed students and proactively facilitating information flow among resources
Track referrals for distressed students from administration, faculty, staff and other members of the university community to ensure consistency and availability of accurate data
SUPERVISION/LEADERSHIP Serve as the primary supervisor for 2-4 members of the CCR team (may include paid staff and interns)
Actively contribute to the recruitment and hiring of new staff
Participate in hiring, on-boarding, and training of new team members
Accountable for scheduling, monitoring performance of supervisees guided by department expectations
Complete HR processes including providing support, performance evaluations, and professional development for supervisees
Complete professional development plans for all full-time supervisees, conduct Quality Improvement activities, and develop a supervision schedule that includes regular undisturbed meeting times
Serve as a designee on university CARE and Threat Assessment teams
Serve as a consultant on the development of department policies
Serve as project lead on CCR programming/projects as assigned.
OUTREACH Develop on-going referral relationships with community partners by routine outreach and annual education efforts
Participate in department educational or tabling events
Serve on select committees as assigned
Develop training materials such as resource lists, or staff development