Remote Care Manager

TEKsystems•Houston, TX

6d•$21 - $21•Remote

About The Position

Care Managers make high-volume outbound calls to payors/pharmacy benefit managers (PBMs) to verify copay support eligibility for commercially insured patients. This is a phone-intensive role (up to 95% of shift on calls) requiring strict adherence to scripts, accurate documentation, and professional customer service.

Requirements

1+ year in a call center or high-volume phone environment preferred.
Strong attention to detail, excellent verbal communication, ability to follow scripts and document accurately.
Reliable high-speed internet, computer with webcam, and ability to work in a quiet space (photo required).
Must commit to training schedule and assigned shift.

Responsibilities

Make outbound calls to PBMs/payors for copay eligibility; maintain 95% phone engagement.
Follow approved call guides and compliant scripts.
Identify and record plan types (e.g., Traditional, Accumulator, Maximizer).
Use PBM-specific workflows to gather benefit details.
Document all interactions accurately in CRM/telephony tools in real time.
Manage follow-up tasks promptly.
Maintain proper telephony status and campaign selection.
Adhere to compliance, privacy, and quality standards.
Collaborate professionally with PBM contacts and internal teams.