Care Partner - Remote

Sharecare•Mesa, AZ

5d•Remote

About The Position

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com Location: This role is remote, except for candidates located in the Mesa, AZ area. Those based near our Mesa office will be required to work on-site five days per week. Job Type: Full-Time, Hourly Sharecare is looking for a Care Partner to assist with its Home Health Business Line, CareLinx. CareLinx is a healthcare technology platform that connects families with non-medical and in-home caregivers. The Care Partner role is crucial in ensuring that caregivers have a smooth, engaging, and exciting experience at CareLinx. In this role, you will be the first point of contact for caregivers, guiding them from initial inquiry to their first shift and beyond. Your responsibilities include identifying and interviewing suitable candidates based on member and needs, assisting with the caregiver/member matching process, and ensuring caregiver retention. You will also maintain ongoing relationships with caregivers, providing continuous support to help them succeed and maximize their impact through the CareLinx platform. Additionally, you'll offer resources and guidance to ensure caregivers feel informed, supported, and empowered to deliver exceptional care for members.

Requirements

Strong communication skills, with the ability to engage, listen, and support potential and current caregivers.
Excellent organizational skills and attention to detail.
Strong relationship management skills with a passion for providing excellent customer service and creating positive experiences for caregivers and clients.
Empathy and patience to address caregivers' needs and concerns.
Adaptability to changing needs and priorities, with the ability to quickly pivot and adjust strategies to meet evolving caregiver and program demands.
Ability to maintain confidentiality and adhere to all company policies and procedures.

Nice To Haves

At least one year of experience in customer service, recruitment, account management, or caregiver support is a plus.

Responsibilities

Recruitment & Job Offer Management: Conduct interviews to ensure caregivers align with CareLinx’s values and culture, representing the platform throughout the hiring process.
Manage and negotiate job offers within approved ranges, including terms and delivery, for selected caregivers.
Provide an engaging and supportive experience for caregivers, answering questions, addressing concerns, and inspiring confidence in their journey with CareLinx.
Partner with CareLinx Onboarding Specialists to ensure caregivers are fully prepared for their first shift.
Guide caregivers through platform updates, making it easy for them to navigate and empowering them to create the flexible, rewarding, and fulfilling experience they desire with CareLinx.
Shift and Program Support: Identify and engage qualified caregivers within the CareLinx platform to fulfill program and member requirements within specified timeframes.
Collaborate with CareLinx Care Advisors to strategically plan for program requirements and actively engage caregivers to fulfill them.
Provide caregivers with information on available shifts, specific requirements, and assist them in meeting program criteria to become eligible for additional opportunities.
Relationship Management: Build and maintain strong relationships with caregivers through regular communication and support, acting as a resource for job-related inquiries and partnering with Care Advisors to address any concerns or issues.
Support and Engagement: Encourage caregivers to utilize growth opportunities (e.g., working with additional families and programs, being recommended for additional hours, etc.) on the platform and collaborate with the Caregiver Engagement Team to keep them informed on policies, best practices, and resources, while proactively engaging through check-ins and feedback to ensure satisfaction and identify areas for improvement.