Care Manager

Home Helpers DuPage•Downers Grove, IL

15d

About The Position

We are hiring a Care Manager to own the client experience from start of care through ongoing service. This role is responsible for ensuring our clients receive consistent, high-quality care and for owning and resolving escalations end-to-end when issues arise. You will be the primary point of accountability for client satisfaction, working closely with caregivers and the office team to ensure everything runs smoothly. This is a hands-on role for someone who: takes ownership of outcomes communicates proactively follows through until problems are fully resolved

Requirements

2+ years of experience in home care, healthcare, or a service-based role
Strong communication and relationship-building skills
Ability to manage multiple clients and priorities at once
Demonstrated ownership and follow-through in previous roles
Comfortable working in both office and field settings
Calm, professional approach in high-pressure situations

Nice To Haves

Experience with care coordination, case management, or client services is a plus
Familiarity with WellSky or similar systems is a plus

Responsibilities

Own the client experience from onboarding through ongoing care
Conduct new client assessments and develop care plans
Own all client escalations from identification through resolution
Take accountability for client satisfaction, retention, and service quality
Proactively identify and address at-risk clients before issues escalate
Serve as the primary point of contact for clients and families
Partner closely with the scheduler to ensure strong caregiver-client matches and full coverage
Support and coach caregivers in the field to ensure quality care delivery
Lead communication with clients and families during changes, challenges, or transitions
Document all client interactions and updates in WellSky