Care Manager

Assisting Hands•Sea Girt, NJ

13d•$55,000 - $70,000

About The Position

Care Manager About Us We are a small but mighty home care agency proudly serving Monmouth and Ocean County, NJ. Our team is tight-knit, mission-driven, and rooted in the values of family, compassion, and reliability. Every client is treated as if they were our own loved one, and every team member’s contribution directly impacts the well-being of the families we serve. As we continue to grow, we are seeking a Care Manager who embodies warmth, professionalism, and follow-through - someone who understands that exceptional care is built on meaningful relationships and consistent communication. Position Overview The Care Manager serves as the agency’s frontline relationship builder—responsible for in-home assessments (“living room visits”), client onboarding, care plan oversight, retention, and ongoing customer satisfaction. This role acts as the critical bridge between: Managing Director (marketing, sales, strategic direction) Scheduler/Recruiter (staffing cases, filling open shifts, managing caregivers) Your mission: Convert leads into long-term clients and ensure every family feels supported, heard, and cared for throughout their entire journey with our agency. You are the trusted liaison, advocate, communicator, and problem-solver who keeps clients engaged and caregivers supported.

Requirements

Experience in home care, senior care, case management, customer service, or related field
Excellent communication skills, both in-person and by phone
Ability to quickly build rapport with older adults and family decision-makers
Strong organizational skills and ability to handle multiple priorities
Professional, compassionate, and reliable demeanor
Valid driver’s license and reliable transportation

Nice To Haves

CNA, HHA, or healthcare-related background
Experience with AxisCare or similar home care software
Understanding of dementia, mobility issues, and ADLs/IADLs

Responsibilities

Client Assessments, Onboarding & Retention Conduct in-home assessments and create individualized service plans
Present our agency with warmth, professionalism, and expertise during living-room visits
Convert inquiries into active clients through education, rapport-building, and trust
Maintain regular check-ins with clients and families to ensure satisfaction
Serve as the family's point of contact for any non-clinical care concerns
Document all client interactions in our home care software (AxisCare)
Care Coordination & Support Partner closely with the Scheduler to match caregivers to the right clients
Communicate client preferences, updates, and changes to scheduling and recruiting
Ensure smooth transitions between caregivers and resolve any care-related issues
Support onboarding of caregivers as needed by gathering client-specific instructions
Quality Assurance Conduct recurring client touchpoints (7-day, 30-day, 60-day, quarterly)
Observe caregiver performance and provide feedback to scheduling/recruiting
Monitor safety, environmental risks, and changes in condition during home visits
Advocate for proactive service adjustments to improve care outcomes