Care Manager

Catalpa Health • Appleton, WI

4d

About The Position

We are currently hiring a Care Manager to join the Catalpa Health team. Our Care Managers are responsible for coordinating client care in collaboration with licensed mental health clinicians. Who We Are: Catalpa Health is a pediatric mental health non-profit organization serving over 7,800 children in the Fox Valley annually. Our team members work diligently to meet the needs of our clients, offering families the support they need at the right time, close to home. Our vision to inspire hope and provide world-class mental health care is our driving force and is realized each day through the actions of our team members. Why Choose Catalpa Health? Building a supportive work environment is at the heart of our values. One way of expressing that support is by providing a comprehensive whole-person benefits plan. We believe in providing resources to our team members to support them in all stages of their life’s journey. Benefits of working at Catalpa Health: Competitive pay Multiple health insurance plans offering both FSA and HSA pre-tax savings Dental and vision insurance plans Life Insurance, Critical Illness and Accident insurance Short & Long-term disability Retirement plan with generous company match Dependent Care Saving Plan Paid Time Off, plus 9 paid holidays each year ( Full time employees earn up to 3 weeks in your first year of employment) Annual professional development/continuing education reimbursement program Wellness program providing additional resources to help our team members maintain a healthy work-life balance Work environment: Casual dress code Centrally located and close to Fox River Mall Fun, supportive and dedicated staff members Work schedule: Monday-Friday, Day Shift

Requirements

• Bachelor's degree in Human Services or related field required.
• Superior verbal and written communication skills.
• Strong interpersonal skills so as to maintain strong, positive relationship with clients and team members.
• Demonstrated strong and creative problem solving skills.
• Ability to remain calm and reassuring in tense situations and to de-escalate crisis/urgent situations.
• Strong organizational skills.
• Thorough understanding of applicable ethical codes and standards.
• Thorough understanding of compliance measures related to HIPAA and patient health information.

Nice To Haves

• Minimum of 1 year of previous experience in behavioral health setting preferred.

Responsibilities

• Assist children/teens and their families suffering from persistent mental illness improve overall functioning in daily life by providing support, education and coordination with community resources.
• Assist with developing treatment plans and objectives in collaboration with the mental health clinicians.
• Work closely with clinical and support staff to insure a smooth and timely process of information gathering, decision making and scheduling of assigned clients.
• Serve as the first point of contact for all requests from current clients through telephone contact or in person with the requesting party.
• Gather all necessary information so as to come to an understanding of the appropriate level and need for services per established protocols.
• Accurately record information gathered.
• Use effective communication skills in interacting with patients and families so as to ensure a smooth, timely and patient-focused treatment experience.
• Utilize clinical staff as appropriate in assessing and responding to potential safety concerns that may arise from client follow-up and care-management.
• Based on clinical assessment, treatment plan and provider direction, refer patients to appropriate care providers and community resources.
• Assist in scheduling appointments for external resources as needed.
• Assist parents and others in creatively identifying and eliminating any barriers that may exist to keeping scheduled appointments or from following treatment recommendations.

Benefits

• Competitive pay
• Multiple health insurance plans offering both FSA and HSA pre-tax savings
• Dental and vision insurance plans
• Life Insurance, Critical Illness and Accident insurance
• Short & Long-term disability
• Retirement plan with generous company match
• Dependent Care Saving Plan
• Paid Time Off, plus 9 paid holidays each year ( Full time employees earn up to 3 weeks in your first year of employment)
• Annual professional development/continuing education reimbursement program
• Wellness program providing additional resources to help our team members maintain a healthy work-life balance
• Casual dress code
• Centrally located and close to Fox River Mall
• Fun, supportive and dedicated staff members
• Monday-Friday, Day Shift

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level