Care Manager

Housing Works • Brooklyn, NY

11d • $50,000 - $52,000 • Onsite

About The Position

A Care Manager at Housing Works holds a deeply rewarding, hands-on role supporting individuals with complex medical, behavioral health, and social service needs. Care Managers are at the forefront of our mission, working directly with clients to help them navigate systems of care, overcome barriers, and achieve meaningful, client-defined goals as part of a thriving and growing organization. This role offers the opportunity to develop strong clinical and engagement skills within a multidisciplinary team that includes medical providers, behavioral health professionals, supervisors, and community-based partners. While Care Managers maintain a level of professional autonomy, the work is rooted in accountability, responsiveness, and consistent, direct client contact as the foundation of effective care management. Care Managers serve as the primary point of contact for their assigned clients and are responsible for building trusting, sustained relationships through regular in-person engagement. This includes meeting clients in their homes, communities, healthcare settings, and the office to conduct assessments, coordinate services, and support ongoing care planning. To ensure high-quality, person-centered care, Care Managers are expected to maintain an active and consistent field and office presence. Meaningful face-to-face interaction with clients and service providers is an essential component of this role and is critical to fostering engagement, coordinating care, and achieving positive health outcomes. At Housing Works, we believe our staff are one of our greatest assets. We demonstrate this commitment by offering a competitive salary, generous tuition reimbursement, and a robust benefits package, including opportunities for eligible team members to further their education and professional growth

Requirements

• Bachelor’s Degree with 2 years related experience or a Masters Degree with one year of relevant experience.
• Adept with word processing, Excel, and Microsoft Office products
• Previous experience with Electronic Health Records a plus
• Ability to communicate well both written and oral
• Good organizational and multi-tasking skills
• Strong analytical skills centered around collecting, organizing, and disseminating information
• Highly organized with the ability to work independently and prioritize multiple responsibilities in a fast-paced environment
• Comfortable working with a diverse group of staff and clients
• Ability to travel within the boroughs via public transportation as needed and ability to work from remote office locations.
• Requires access to email, phone, Zoom and Teams.
• Requires ability to comply with agency confidentiality guidelines in remote workspace
• This position is an in-office position

Nice To Haves

• Spanish bilingual proficiency is preferred for this role. Candidates hired to support clients in Spanish are eligible for additional compensation.
• Previous experience with Electronic Health Records a plus

Responsibilities

• The Health Home Care Manager guides clients with chronic illness(es) through the health care system by assisting with access challenges, developing relationships with service providers, and tracking interventions and outcomes.
• Conduct comprehensive in-person initial assessments and annual reassessments of clients’ medical, mental health, substance use, financial, housing, and support needs in community, home, clinical, or office-based settings.
• Develop and maintain individualized, patient-centered plans of care with documented input and approval from clients and collaborating providers, updating care plans at least every 3–6 months or when new needs are identified, in accordance with Health Home standards.
• Collaborate closely with medical and behavioral health providers through face-to-face meetings and coordinated care activities to develop, implement, and monitor care plans for clients with chronic conditions such as diabetes, asthma, congestive heart failure, hypertension, behavioral health conditions, HIV, and other complex health needs.
• Engage clients in person to review housing options based on program eligibility and provide hands-on assistance with housing-related applications, including the 2010E (application submission and psychosocial completion), NYC Housing Connect, Section 8, and other relevant housing programs.
• Address benefits-related needs through direct client support, including Medicaid, HRA, SNAP benefits, medical transportation, and other entitlement programs, utilizing in-person advocacy and coordination when appropriate.
• Conduct regular home and field visits to maintain consistent client engagement, assess changing needs, and support progress toward care plan goals in accordance with Health Home program standards and client preferences.
• Coordinate client services with internal and external providers through regular, in-person or hybrid case conferencing , occurring at least quarterly, to ensure alignment, accountability, and continuity of care.
• Document all in-person and care coordination activities, client outcomes, and care plan progress in the case record, ensuring timely and accurate documentation for the full caseload.
• Maintain strict confidentiality in all client interactions and records.
• Perform other duties as assigned.

Benefits

• We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary.
• Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year.
• We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and textbooks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level