Care Manager (Supervisor of Direct Care Services)

HomeWell Care Services•Worthington, OH

About The Position

Role Summary The Care Manager plays a key leadership role in delivering high-quality, client-centered care. This position is responsible for coordinating, implementing, and supervising care services while supporting caregivers and maintaining strong relationships with clients, families, and referral partners.

Requirements

2+ years of experience in a care-related role
Supervisory experience
Valid driver’s license and proof of insurance
Ability to travel locally
Basic computer skills (e.g., Microsoft Word, Excel, data entry)
Ability to pass a criminal background check
Strong interpersonal and communication skills
Ability to work effectively with co-workers, clients, caregivers, families, and referral partners
Sound judgment and problem-solving abilities
Ability to lead, coach, and hold team members accountable

Responsibilities

Develop, implement, and regularly update individualized Care Plans based on client needs
Conduct new client assessments
Perform client and caregiver introductions
Visit clients in homes, hospitals, and rehabilitation facilities
Supervise, coach, and support caregivers to ensure high-quality care delivery
Provide ongoing training, including infection control and emergency procedures
Conduct announced and unannounced quality assurance visits
Address performance concerns and administer discipline when necessary
Assist with caregiver onboarding and orientation
Serve as the primary point of contact for clients, families, caregivers, and referral partners
Coordinate care with external providers (e.g., home health, hospice, facilities)
Collaborate with the Staffing Coordinator to ensure appropriate caregiver-client matches
Follow up on client and caregiver feedback, including surveys
Maintain accurate, timely documentation in agency systems
Manage care notes for long-term care insurance providers
Track referrals and maintain CRM records
Serve in an on-call rotation to support clients and caregivers during evenings and weekends
Respond to urgent situations, including staffing gaps or client care issues
Perform caregiver and/or client support, including in-person visits, introductions, and new client assessments
Support scheduling needs as required
Participate in team meetings and ongoing training opportunities
Serve as a backup direct care provider when necessary
Cross-training in other areas to assist with office operations, as needed
Work as otherwise directed