Care Manager

Lakeview Health Services Inc.•Geneva, NY

22d•$19 - $24

About The Position

With general supervision of the Care Management Program Manager, works from a trauma informed care perspective to provide support, advocacy, linkage, and coordination of services in a care management program for persons with mental illness and/or chronic health conditions, who qualify for Health Home services as designated by the Department of Health. Individual should strive to create a healing environment that respects the perspectives and experiences of the individuals, families, staff and communities we serve by practicing safe, respectful communication as well as respecting individuals’ boundaries and differences.

Requirements

Typical qualifications considered would be a high school diploma and 2 years of relevant experience, or associate’s degree in human services, or related field, plus 1 year of relevant experience, or a bachelor’s degree in a Human Services, or related field.
A Valid NYS Driver’s License as driving is an essential function of the position.
Providing direct services to people with Serious Mental Illness, developmental disabilities, alcoholism or substance abuse, and/or children with SED; OR
Linking individuals with Serious Mental Illness, children with SED, developmental disabilities, and/or alcoholism or substance abuse to a broad range of services essential to successful living in a community setting (e.g. medical, psychiatric, social, educational, legal, housing and financial services).
Thorough knowledge of community services within service area; general knowledge and understanding of Mental Illnesses, Psychiatric Rehabilitation model and related issues.
Has a basic understanding of the importance of working from a trauma sensitive perspective.
General knowledge of chronic health issues and the impact they have on overall well-being.
Understanding of and ability to utilize motivational interviewing.
Use of contemporary office equipment, particularly a computer with word processing, database and report generating software; to communicate effectively with diverse individuals and to record notes as needed; to listen, understand and appreciate the experiences of clients; to establish rapport and meaningful professional relationships; to manage and resolve conflicts; to provide positive role-modeling; to inspire respect, confidence and trust in consumers and co-workers; to respect and maintain appropriate confidentialities; to effectively encourage clients toward greater independence and self-sufficiency; to perceive and describe changes in behavior; to generate and maintain accurate records and reports as required; to seek, accept, and learn from supervisor and peer feedback; to organize time effectively; to plan and implement strategies consistent with consumer needs and overall organization goals, objectives, and standards; to meet deadlines regularly.

Responsibilities

Provide face to face services, including home visits and telephonic contact on a monthly basis to each individual on their caseload
Conduct comprehensive assessments to identify an individual’s clinical and psychosocial needs, choices, and preferences for services and to build a person-centered plan of care
Effectively support individuals through skills and practices including but not limited to motivational interviewing suicide prevention, risk screening, trauma-informed care and person-centered planning.
Responsible for, but not limited to comprehensive assessment, outreach and engagement, service and treatment linkages and coordination using evidence-based practices and outcomes
Demonstrate proficiency at navigating the health care system, including ability to make referrals to housing services, crisis intervention, peer support.
Support consumers using trauma informed practices with linkages to identified resources, coordination of care among providers, advocacy, and support with identified recovery goals.
Develop and revise individual plans of care consistent with Health Home requirements and coordinating with the Managed Care organizations for HARP members.
Develop and maintain professional relationships through open communication and strong collaboration with community services.
Personally assist consumers with identifying and achieving person centered goals and recovery
Monitor consumer wellness and ensure well-coordinated care among all providers
Develop and maintain appropriate and accurate records and files according to all county and organization policies and procedures as well as all governing and regulatory standards
Attend necessary meetings
Maintain regular and effective communications with supervisor, county service providers, and all relevant parties as needed
Collaborate with hospital or treatment providing staff as well as Managed Care Organizations for successful transitions of care
Address the quality, adequacy, and continuity of services to ensure appropriate support for individuals mental health and psychosocial health needs
Meet weekly to bi-weekly for supervision, participate case conferences, and other relevant meetings and trainings
Participate in On-call rotation
Adhere to Medicaid, Department of Health and Health Homes billing standards
Secure all health records and other protected information with the highest regard to confidentiality and HIPAA laws and regulations
Engage families, natural supports, and providers into the care coordination process
Carry caseload between 40-45 individuals (approximately)