Care Manager Supervisor

Community Care of North Carolina Inc•Garner, NC

11h•Remote

About The Position

CCNC is to provide statewide care management to support Medicaid enrolled members receiving adoption assistance. Within the Children and Families Specialty Plan (CFSP), Care Management Supervisors are responsible for managing and overseeing assigned care managers and ensuring fidelity to the CFSP Care Management model which includes comprehensive, cost effective, high quality, coordinated physical health, behavioral health, and social services while achieving Care Management program outcomes and process metrics. This is a field-based position with working remotely, when not providing integrated services to members directly. Occasional in-person training and travel will be required. Must reside in NC or within 40 miles of NC border. Preferred Counties to reside: Surry, Stokes, Yadkin, Forsyth, Davie and/or surrounding Counties.

Requirements

Must be a master’s-level fully Licensed Clinical Social Worker (LCSW), fully Licensed Clinical Mental Health Counselor (LCMHC), fully Licensed Psychological Associate (LPA), fully Licensed Marriage and Family Therapist (LMFT), or licensure as an RN.
Must have three (3) years of experience providing care management, case management, or care coordination to individuals served by the child welfare system (either in North Carolina or another state).
Supervising care managers overseeing care managers that are conducting in-reach and transition shall also meet the following requirements:
Must be knowledgeable about resources, supports, services, and opportunities required for safe community living
CCM certification required
Maintain ability to gain and keep access to Hospital/Data or Electronic Medical Record systems
Maintain a valid driver’s license with current auto liability insurance
Advanced knowledge and understanding of office applications, including MS Office (Word, Excel, Power Point, Outlook) is required, as well as internet and digital literacy
Excellent communication skills – oral and written
Critical thinking skills, effective clinical judgment, independent decision-making, change management skills, and problem-solving abilities
Skilled in establishing rapport with members, providers, and community partners either in person or via telephone
Strong organizational and time management skills
Coaching, team building and supervisory skills
Ability to work independently and function as an integral part of the team
Motivational Interviewing skills and knowledge of adult learning and teaching principles
Sensitivity to diversity of cultures, language barriers, health literacy, and educational levels
Clinical competence in disease management and Care Management principles
Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives
Ability to shift strategy or approach in response to the demands of a situation
Perform all other duties as requested

Responsibilities

Manage and oversee assigned Care Managers.
Ensure staff are well trained in and maintain compliance with all organizational and department goals, policies, procedures and business processes
Responsible for ensuring that all Care Plans are complete and in accordance with plan-based policies and protocols, reviewing them for quality control, and providing guidance to care managers on how to meet Members’ needs. Ensure care managers provide Trauma Informed Care and recognize the impact of Adverse Childhood Experiences on the CFSP population.
Oversee coordination with a multidisciplinary care team collaborating with primary health care professionals, Behavioral Health care professionals, specialty providers and stakeholders.
Supplement Care Management team activities as needed
Ensure adequate coverage of all tasks and equal workload distribution to Care Management staff
Serve as a Care Management content expert for the team
Utilize Hospital/Data or Electronic Medical Record system as necessary
Assist with implementation of new workflows, processes, and programs, as necessary to contribute to the success of the organization.
Adhere to CCNC Privacy and Security policies to ensure that patient and company data is properly safeguarded.
Provide coverage for vacation, sick leave, or care manager vacancy if needed.
Review Care Management documentation for adherence to quality standards
Use data to drive decisions and plan/implement performance improvement strategies related to Care Management metrics for assigned members
Provide feedback to Care Management Team Members on ways to improve the quality and effectiveness of service delivery
Complete quality performance audits
Collaborate with appropriate leadership and team members to address member complaints and member survey results.
Provide direct supervision of assigned Care Management staff
Participate in recruitment, interviewing, and/or hiring
Ensure that new hires receive appropriate orientation and mentorship
Conduct performance evaluations
Maintain team accountability by empowering staff to work independently and as a team to meet company and departmental deadlines, objectives, and targets
Develop and monitor coaching and Performance Improvement Plans (PIP) with team members as needed
Provide ongoing staff development
Provide conflict resolution with staff
Ensure team member adherence to policies and procedures
Disseminate communication and facilitate team meetings
Approve time sheets, expense, mileage reimbursements, and other administrative duties as required
Coordinate coverage when team member is out
Maintain a cohesive, integrated, well informed, and educated team