About The Position

The Care Manager RN supports and incorporates the Frederick Health (FH) mission, vision, core values, and customer service philosophy, adhering to the FH Compliance Program, regulatory requirements, and Standards of Behavior. This role involves collaborative work with medical providers and healthcare professionals within Frederick Health and across the healthcare continuum. Clinical skills are used to assess patients' health status, manage chronic conditions and complex medical issues, address unmet social needs, provide information and referrals to appropriate resources, conduct psychosocial assessments, offer emotional support, and establish care plans in acute and/or ambulatory settings. Assessment, planning, interventions, and reassessment are performed within a collaborative and interdisciplinary team. The Care Manager RN also assists with patient/family navigation through the healthcare continuum, focusing on improving quality outcomes and ensuring appropriate utilization of resources through effective care management practices.

Requirements

  • Demonstrates effective interpersonal and communication skills, including superb customer service skills.
  • Strong organizational and time management skills
  • Excellent critical thinking skills, ability to work in a fact pace team environment, ability to multi-task, ability to adapt well to change and take on new challenges/projects, ability to effectively communicate and collaborate with physicians and staff.
  • Ability to apply creative problem-solving skills to complex situations.
  • Knowledge of disease management and psychosocial aspects of patient care
  • Community resource knowledge
  • Ability to work independently and interdependently.
  • Personal creditability and the ability to serve as both a patient advocate as well as being committed to the health system goals.
  • Demonstrates skills in planning, organizing, and managing multiple functions and complex processes.
  • Knowledge of basic computer software programs
  • Current license as a Registered Nurse in the state of Maryland
  • Graduation from an accredited school of nursing with a Bachelor of Nursing degree
  • Three to five years of care management and/or healthcare experience.
  • Certified in Cardiopulmonary Resuscitation (CPR)

Nice To Haves

  • Care Management certification preferred including but not limited to Accredited Case Manager (ACM) certification.

Responsibilities

  • Delivery of care coordination within Frederick Health which may include hospital or ambulatory site assignment.
  • Performs individualized assessments and planning to develop the plan of care to address identified needs.
  • Identification of barriers to care including but not limited to disease education needs, socioeconomic status, unmet social needs, impaired coping, support network dysfunction.
  • Promotes and values diversity to promote inclusive working relationships.
  • Communication with interdisciplinary care team, patients, and families
  • Promotes coordination with healthcare professionals.
  • Monitors and evaluates care management plans.
  • Provides education regarding condition and symptom management.
  • Possesses working knowledge of regulatory components of assigned healthcare setting.

Benefits

  • Frederick Health offers a comprehensive and affordable benefits package.
  • Health, Dental and Vision insurance are offered the 1st of the month after 30 days of employment to all employees hired to work at least 20 hours per week and we offer multiple plans to best meet your and your family's needs.
  • Life insurance, Short-Term Income Replacement and Long-Term Disability are employer paid for eligible employees.
  • Frederick Health offers a robust Paid Time Off program for eligible employees.
  • Our 403B retirement plan helps you save for your retirement and includes an employer match to eligible employees.
  • All employees have access to free financial planning sessions.
  • We also offer an educational assistance program to support your education goals as well as an employer paid Employee Assistance Program.
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