Care Manager- Mission Support

ROCKY MOUNTAIN HUMAN SERVICES•Denver, CO

10d•$21 - $22•Onsite

About The Position

The Mission Supports Care Manager provides transitional care management to people who are experiencing homelessness, or at risk of homelessness, and have an intellectual and/or developmental disabilities. This position’s primary purpose is to aid in obtaining the required and approved IDD determination for eligibility for long term services and supports, and to aid in initiating and enrolling in appropriate long-term care supports and services.

Requirements

Experience working with children and/or adults who have an intellectual and/or developmental disability.
Excellent organizational, written and verbal communication skills.
Compliance with ethical and confidentiality standards.
Customer Service Skills & Competencies: Ability to build trust using listening skills, conflict resolution, mediation and trauma informed approach to effectively assist participants.
Ability to work cooperatively and effectively in a team (including internal cross-department) and community environment to contribute to Mission Supports team success.
Ability to meet/work with clients in a variety of settings.
Cultural Competency Skills & Competencies: adaptable in culturally diverse environments, respect for cultural differences, and comfort level working with people who are neurodiverse and experiencing crisis.
Basic skill in computer software programs including databases and on-line applications.
Ability to analyze information and use sound judgment, problem solve, and use critical thinking skills when making recommendations or solving problems.
Ability to effectively manage multiple priorities and projects.
Knowledge and skills in intermediate computer functions and proficiency in Microsoft Office Suite.
Bachelor’s degree or Five (5) years of experience in the field of disability and/or homelessness services.
Ability to work independently while meeting work expectations and program standards.
Valid driver’s license
Proof of motor vehicle insurance
Personal vehicle in good operating condition for use during work, including transporting individuals.
No major violations in the past three years.
No more than two moving violations in the past three years
Ability to meet and maintain agency driving requirements and operate agency vehicles.
Drivers must upload proof of ongoing auto insurance every 6 months into Paycom/Relias.

Nice To Haves

Bachelor’s or Master’s degree in social work, social sciences, human services or related field.
Prior case management experience related to I/DD or homelessness.
Knowledge of resources related to neurodiversity, disabilities and community resources.
Bilingual in English/Spanish

Responsibilities

Network to establish and maintain professional relationships with referrers and community resources to form a bridge of identified support for our participants.
Screen referrals to assess whether they are likely to have an I/DD and meet the additional requirements of Denver’s IDDEAS’ Mill Levy funding, along with assessing their current needs and barriers involved in establishing permanent services and housing.
Assist the participant in the application process for appropriate community and government programs including but not limited to Medicaid health insurance and long-term care HCBS programs.
Assist the individual in the activation and annual maintenance of all community and government programs.
Maintain ongoing and consistent contact with participants to encourage their engagement toward obtaining I/DD determination and LTSS.
Facilitate the immediate and approved purchase of goods and/or services to meet the needs of individual, as available funding allows.
Make referrals to other organizations, agencies or service providers, as necessary, for the benefit of the individual.
Keep accurate records of the time spent working on behalf of participants.
Maintain up to date files of records and communication for participants receiving services.
Provide information, as necessary, to meet internal and external reporting requirements.
Organize collected data and “milestone” status for the purpose of presentation, and most importantly, targeted program support.
Ensure that participant confidentiality is maintained in accordance with established procedures and regulations.