Care Management Support Professional 1, SDOH Coordinator-10

Humana•Oklahoma City, OK

13d•Remote

About The Position

Become a part of our caring community and help us put health first The Care Management Support Professional 1 [Housing Specialist] contributes to administration of care management. The individual in this role provides non-clinical support to the assessment and evaluation of enrollees' needs and requirements to achieve and maintain an optimal wellness state by guiding enrollees and their families toward and facilitate interaction with resources appropriate for the care and wellbeing. This role's work assignments are mostly straightforward and of moderate complexity. The Housing Specialist is a regionally based role. Position Responsibilities: Find community-based support to meet enrollees' housing, transportation, food insecurity, education, and employment needs, in addition to other SDOH needs. Support Care Managers and Community Health Workers to find appropriate community housing resources and to address additional SDOH needs. Liaise among Humana Care Managers, providers, and community-based organizations to coordinate referrals for enrollees to community-based services and programs and to foster integrated efforts among all parties. Handle calls from Enrollee Services for callers who require resources and who are not participating in Care Management; can refer enrollee to Care Management after initial resource assistance. Assist with health screening process, unable to reach efforts, conduct non-clinical surveys, and offer Care Management services, as needed. Serve as a key knowledge source for community services and information for enrollees and other Humana associates. Implement community assessments to identify community resource gaps. Monitor enrollee compliance with their care plan and provide motivational interviewing to support medication and treatment adherence. Support enrollees' self-management skills through the provision of culturally appropriate health education and health coaching Attend Humana community events to connect with enrollees and provide education on care management services. Build and maintain relationships with providers and community resources to support enrollee identification and referrals. Use your skills to make an impact

Requirements

Bachelor's degree
Previous experience supporting housing needs of clients
2+ years of experience supporting members social determinants of health (SDOH) needs in multiple platforms.
2 years' experience working with individuals navigating community and/or healthcare resources.
Experience working with people who have social determinants of health challenges.
Previous experience with Microsoft in Word, Excel, Outlook
Must be passionate about contributing to an organization focused on improving consumer experiences
Strong written and oral communication skills.
Ability to multi-task and work in a fast-paced environment
Demonstrated understanding and respect of all cultures and demographic diversity.

Nice To Haves

Master's Degree in Business or a related field
Special Needs Plan (SNP) in Medicare and/or Medicaid
Medical Social Work experience
Experience working with members with medical and behavioral health co-morbidities.
Experience advocating for managed care members at all levels of care.
Microsoft Access experience

Responsibilities

Find community-based support to meet enrollees' housing, transportation, food insecurity, education, and employment needs, in addition to other SDOH needs.
Support Care Managers and Community Health Workers to find appropriate community housing resources and to address additional SDOH needs.
Liaise among Humana Care Managers, providers, and community-based organizations to coordinate referrals for enrollees to community-based services and programs and to foster integrated efforts among all parties.
Handle calls from Enrollee Services for callers who require resources and who are not participating in Care Management; can refer enrollee to Care Management after initial resource assistance.
Assist with health screening process, unable to reach efforts, conduct non-clinical surveys, and offer Care Management services, as needed.
Serve as a key knowledge source for community services and information for enrollees and other Humana associates.
Implement community assessments to identify community resource gaps.
Monitor enrollee compliance with their care plan and provide motivational interviewing to support medication and treatment adherence.
Support enrollees' self-management skills through the provision of culturally appropriate health education and health coaching
Attend Humana community events to connect with enrollees and provide education on care management services.
Build and maintain relationships with providers and community resources to support enrollee identification and referrals.