Care Management Support Asst

Humana • Indianapolis, IN

3d • Remote

About The Position

Become a part of our caring community and help us put health first The Care Management Support Assistant (CMSA) employs a variety of strategies, approaches and techniques to support a member's optimal wellness state by coordinating services & resources. The CMSA may support various functions including care and service coordination and redeterminations. Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion. Position Responsibilities: Contribute to administration of care management. Provides CM support by managing shared mailboxes and entering data into work queues, mailing letters/educational material, researching unable to contact members and will complete other administrative functions, as assigned Provide non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. Perform varied activities and moderately complex administrative/operational/customer support assignments. Perform computations. Typically works on semi-routine assignments. Indiana Medicaid knowledge preferred Use your skills to make an impact

Requirements

• Must currently reside in the state of Indiana
• Less than 3 years of technical experience with Microsoft , Word, Excel, Outlook
• Knowledge of Microsoft Word, Excel and Outlook
• Administration support experience in a healthcare industry
• Familiarity with care and well-being resources
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Nice To Haves

• Associate's Degree
• Microsoft Access proficiency

Responsibilities

• Contribute to administration of care management.
• Provides CM support by managing shared mailboxes and entering data into work queues, mailing letters/educational material, researching unable to contact members and will complete other administrative functions, as assigned
• Provide non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members.
• Perform varied activities and moderately complex administrative/operational/customer support assignments.
• Perform computations.
• Typically works on semi-routine assignments.
• Indiana Medicaid knowledge preferred

Benefits

• Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being.
• Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work.
• Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees